Please allow 7 – 10 business days to receive your order
We will provide you with the tracking information once your order has been shipped
Occasionally shipping fees estimated automatically by our website shipping service may be inaccurate due to unforeseen circumstances. If we see that actual shipping fees exceed those quoted on the website, we will contact you with the correct fee prior to processing your order.
We ship to all areas in Canada and most areas in the United States, depending on what is ordered
RMA#: All returns to Microcomputer Science Centre (MSC) must first receive a Return Merchandise Authorization (RMA) number from MSC prior to the return. To obtain an RMA, please contact us at (800) 290-6563 and provide the reason for return. All returns must indicate the RMA # provided.
Time Frame: Any return requests must be made within 30 days from the receipt of goods purchased.
Restocking Fee: A restocking fee of 25% may apply
Acceptable Items for Return
Hardware: Provided item is unopened and still in its original package a refund or credit will be provided less shipping and restocking fees. If an item is defective then MSC will cover the return shipping fees for the replacement. Personal use items such as earphones and headphones are non-returnable unless package is unopened or the item is found to defective. Mouth pieces such as those used for Sip/Puff switches are eligible for return or credit only if package has not been opened.
Software: A refund or credit will be provided less shipping and restocking fees provided the physical shipment you return is unopened, in its original package, and that the software has not been registered to an end-user. Downloaded software may be eligible on a case-by-case basis, provided it has not been registered.
Final approval for returns/exchanges/credits to be determined only after return has been received and inspected at MSC, and found to meet the conditions listed above.
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