Problem
What is the "Student info mini" panel?
Solution
The "Student info mini", or "Sim", panel is an area on the ClockWork screen that will display data field(s) for a student whenever you select a new student, either by typing into the person-chooser student drop-list, or by clicking once on an appointment. For example, you can setup the Sim to display a student's email and phone number, and each time you choose a student in ClockWork that student's email and phone number will display in the Sim area. The Sim area can be moved around the screen and docked to your preference, as well as enabled or disabled.
Data displayed in the Sim is meant for viewing and is not editable. You will have to click on the button corresponding to the screen the data is located on to modify or enter data. Clicking the "Escape" key on your keyboard will remove any confidential data on your screen, including information displayed in the Sim.

By default the Sim is disabled; to enable the Sim area click on "View-Student info mini" from the main menu at the top of the screen. The Sim will appear in the "Details" panel as the third tab (if you have the panels in their default locations):

Problem
I'm not able to connect to the ClockWork database using the connection tool. How can I troubleshoot?
Solution
If you're having problems connecting to the database (i.e. you get a failed connection in the ClockWork connection tool when you click the "Test connection..." button), the best way to troubleshoot is outside of ClockWork. You can create a database connection file using these steps:

1. create a file on the desktop called test.txt (right-click on the desktop, then New-Text Document).
2. change the extension of the file to ".udl". You can change the extension by renaming the file and just editing the extension portion. Note that you may need to un-check "Hide extensions for known file types" in "My computer-Tools-Folder options-View-Hide extensions for known file types" to be able to see the .txt extension and change it.
3. double-click on the test.udl file - Windows now treats this as a special type of file that lets you connect to databases
4. Click on the "Provider" tab and ensure that "Microsoft OLE DB Provider for SQL Server" is selected
5. Click on the "Connection" tab and fill in the details.

If you're still having trouble connecting you can test to see if the client computer can access the database server (see instructions immediately below). It's also usually a good idea to start attempting to get a connection to the database on the database server itself.

1. Open a Command-prompt (Start-All programs-Accessories-Command Prompt)
2. type in the following without the quotes: "telnet ip port ", where ip is the ip-address of the database server and port is the port number that Sql Server is listening on. The default port is 1433.
3. If the screen clears and you get a blinking cursor this usually indicates that the client computer can communicate with the sql server database. If nothing happens then this would indicate that you are missing basic network access to the database server on that port. Ensure you're using the correct port number and then check to make sure that there are no firewalls in place that could possibly be blocking communication on that port or to the database server itself.

Some possible causes of failure include:

• Login credentials are wrong - ensure the user you're logging in with has access to the ClockWork database and that you're using the correct password
  
• Windows firewall or other firewall software is blocking communication (you can setup the ClockWork executable as trusted in the Windows firewall settings or the port itself)
• Wrong port number - you can indicate the port number in the connection tool by placing a comma after the ip address or computer name and then the port number. For example: 192.168.2.1,1433
• Wrong instance name - if your Sql Server database has multiple instances then you must indicate the instance name after the ip address in the connection settings. For example: 192.168.2.1\\CLOCKWORKINSTANCENAME
• Your Sql Server database server was not setup to allow network communication. This may be the case if you find that you can connect from the database server itself but not from another machine on the network. Check the settings for the database container using the Sql Serve Configuration Manager tool (Start-All programs-Microsoft Sql Server 2005-Configuration Tools-Sql Server Configuration Manager). Expand the "Sql Server 2005 Network configuration" node and click on the "Protocols for SQLEXPRESS" item (or the specific instance the ClockWork database was installed under). TCP/IP should be enabled.
  
• If you're using a computer name instead of the ip address the computer name may not be resolving properly on the network. Try using the ip address to see if this solves the problem.

Problem
How do I install the ClockWork kiosk software?
Solution

1. Install Sql Server 2005 Express on the kiosk machine. See this article for detailed instructions.
2. Create a Sql Server Login account on the kiosk machine (the ClockWork client machine will use this to connect). See this article for detailed instructions on how to create a Sql Server Login account.
3. Install the ClockWork Kiosk software on the kiosk machine (Select "everyone" when prompted for everyone/just me).
4. Restore a previously backed-up kiosk database. Alternatively, you can use the "ClockWork Admin" software (Start-All Programs-TechnoPro-ClockWorkKiosk-ClockWorkAdmin) to setup the screen, using the same field names as the main ClockWork database (note: you will have to create a blank ClockWork database using the scripts first if using this method).
5. Clear out any user information that may exist from a previous kiosk installation:
   • Launch the Sql Server Management Studio (Start-All Programs-Microsoft Sql Server 2005-Sql Server Management Studio), and connect
   • Expand the "Databases" node in the left pane
   • Select the ClockWork kiosk database sub-node
   • Click the "New query" button located at the top left under the main menu.
   • Copy and paste the following into the blank area in the right pane:
     DELETE FROM peoplegroups;
     DELETE FROM people;
     DELETE FROM maininfops;
     DELETE FROM otherinfops;
     DELETE FROM datetimeinfops;
   • Click the "Execute" button in the toolbar at the top.
6. Copy the "Templates" folder from either another kiosk machine or another ClockWork client to the kiosk machine (c:\\program files\\technopro computer solutions\\clockwork\\) to the new kiosk machine.
7. Copy the file "postinstructions.txt" from the ClockWork folder on another kiosk machine (c:\\program files\\technopro computer solutions\\clockwork) to the new kiosk machine. Alternatively you can edit the default postinstructions.txt file on the new kiosk machine - this is what a student will see after they finish entering their intake form and should tell them what do to next (ex. see the receptionist at the front desk).
8. Ensure the default printer on the kiosk machine is set to the printer you want to have intake forms automatically printed to as students fill them out.
9. Ensure you're logged into the kiosk machine with the credentials that will be used for normal operation
10. Launch the ClockWork connection tool (Start-All Programs-TechnoPro-ClockWorkKiosk-Connection Tool).
11. Click 'OK' (twice) when you get the message that the database connection failed (this is normal because you haven't entered the settings yet).
12. Enter the following information:

    • Step 2 (database server name or ip): 127.0.0.1
      or: 127.0.0.1,{port number}
      
    • Step 3 (database name):
    • Step 4 (logon information): [check "Use integrated security"]
    • Step 5 (database password): [choose a strong database password and enter it here - record this password and store in a safe location]
      

13. Click "Test Connection" to confirm that your connection settings are accurate, and then click "Save".
14. Launch the ClockWork Admin software (Start-All Programs-TechnoPro-ClockWorkKiosk-ClockWork Admin).
15. Enter you first and last name when prompted.
16. Close the ClockWork admin tool and launch the kiosk (Start-All Programs-TechnoPro-ClockWorkKiosk-ClockWork Kiosk)
17. To close the Kiosk, right-click the clock icon located in the bottom right corner beside the time and choose "Exit"
18. Enter the connection information into the main ClockWork software. This should be done on another computer that is accessing the full ClockWork software (i.e. not a kiosk machine). The information goes in the ClockWork Admin tool, under Misc/Settings for everyone/plugins/kiosk import:

• Connection string: Driver={SQL Server};Server={kiosk ip};Database={kiosk db name};Uid={kiosk sql server username};Pwd={kiosk sql server user password};
• Select SQL Command: SELECT student_no,firstname,lastname,personid FROM people WHERE personid IN (SELECT personid FROM peoplegroups WHERE groupid=1)
• Update SQL Command: DELETE FROM people WHERE personid=@personid; DELETE FROM PeopleGroups WHERE personid=@personid
• Parameters: encryptionpassword={password entered in the connection tool on the kiosk in step 5}

Problem
How do I add a Sql Server login that can access my ClockWork database?
Solution
To add a Sql Server login using Sql Server Management Studio

1. Launch Sql Server Management Studio (Start-All Programs-Microsoft Sql Server 2005-Sql Server Management Studio), and connect.
2. Ensure that your Sql Server software has Mixed Mode authentication enabled:

   • Right-click on the first node in the left pane and choose "Properties"
   • Click on the "Security" item in the left pane.
   • Under "Server authentication", "Sql Server and Windows Authentication mode" should be selected
     

3. Expand the "Security" node located in the left pane.
4. Right-click on the sub-node "Logins" and choose "New login".
5. Select the "Sql Server authentication" radiobutton.
6. Enter the username you would like to setup for the login in the "Login name" field, and enter a password twice under the "Sql Server authentication" radiobutton in the appropriate fields.
7. You can optionally un-check the "Enforce password policy" checkbox and change the "Default Database" to the ClockWork database.
8. Click the "OK" button.
9. Expand the "Databases" node in the left pane
10. Expand the node that corresponds to the database you would like to add a Sql Server login for
11. Right-click on the "Security" sub-node and choose "New-User"
12. Enter the username you selected in step 6 in both the "User name" and "Login name" fields
13. In the "Role members" list at the bottom, check "db_datareader" and "db_datawriter"
14. Click "OK"

Problem
How can I manually backup and restore a ClockWork Sql Server database?
Solution
Manually backing up a Sql Server 2005 database using Sql Server Management Studio

1. Launch the Sql Server Management Studio (Start-All Programs-Microsoft Sql Server 2005-Sql Server Management Studio), and connect.
   
2. Expand the "Databases" node and right-click on the database you would like to backup.
3. Select "Tasks-Backup...".
4. In the "Destinations" section at the bottom, use the "Add" button to add a path and filename to the list (click "remove" to remove any items that are in the list by default).
   
5. Click the "OK" button

Manually backing up a Sql Server 2000 database using DbaMgr2K

1. Launch 'DbaMgr2K' (Start-All programs-DbaMgr2k-DbaMgr2k).
2. There is a column on the left that has a single item in it called "Sql Server" - double-click on the words "Sql Server".
3. Click the 'connect' button
4. Find the database called "Kioskxxx" in the left column and left-click once to select it
5. Right-click on "Kioskxxx" (where you just clicked on to select) and choose "Backup database"
6. At the bottom of the dialog that appears there is a section called "Destination disk" - if there is something already in there click the "Drop" button.
7. Click on the "Add" button.
8. Select "Filename" and click the little button called "..." that is located at the far right of the "Filename" text box.
9. Choose a folder and type in a filename that you want to save the backup as (you can use .bak as the extension), then click the 'Save' button.
10. Click "Ok"
11. Click "Ok", you should see "...successfully processed ..." after a few seconds, click "OK"

Manually restoring a previously backed up Sql Server 2005 database using Sql Server Management Studio

1. Launch the Sql Server Management Studio (Start-All Programs-Microsoft Sql Server 2005-Sql Server Management Studio), and connect.
2. Right-click on the "Databases" node in the left column, and choose "Restore database".
3. Enter the database name that you would like to restore the database as in the "To database:" field.
4. Select the "From device" radiobutton in the "Source for restore" section, and click on the button labelled "..." on the same line.
   
5. Locate the backup file that you would like to restore (if you are connecting to Sql Server from a remote computer you will have to copy the backup file to the computer that Sql Server is running on first). Then click "OK".
   
6. Check off the database that you would like to restore in the list at the bottom, under "Select the backup sets to restore".
7. Click on the "Options" item in the left pane
8. Inspect the two rows in the "Restore database files as" listing (these should be ok by default):
   
   • the "Restore as" column should contain filenames that match the database name you entered in step 3 (dbname.mdf and dbname_log.ldf)
   • The "Restore as" column should contain the proper path to wherever Sql Server is installed on your machine
9. Click "OK"

Problem
How do I copy an existing ClockWork database to another machine?
Solution
You may need to copy your ClockWork database to another machine if you upgrade your hardware, or if you are upgrading from Sql Server 2000 to 2005.  There are different ways of copying the database over - this article outlines a method that involves backing up the existing database and then restoring it to the new machine.  The destination machine should already have a version of Sql Server installed on it.

1.     Create a backup of your existing ClockWork database.  This can be done using Enterprise Manager or Sql Server Management Studio, or by using a sql script.

Enterprise Manager / Sql Server Management Studio

1. Expand the database node for your database server, then expand the "Databases" node
2. Right-click on the ClockWork database and choose "All Tasks-Backup database"
3. Enter a descriptive name in the "Name" field
4. Ensure the "Backup to:" listing is empty and click the "Add" button
5. Select "File name" and click the "..." button, then choose a folder and filename for the backup (using a .bak extension)
6. Click the "OK" button, then click "OK" again, and then a 3rd time to close the "Backup operation has been completed successfully" dialog

2.     Copy the backup file you created in step 1 to the destination machine.
3.     Do the following on the destination machine using either Enterprise Manager or Sql Server Management Studio:

1. Expand the database node for your database server, then expand the "Databases" node
2. Right-click on the ClockWork database and choose "All Tasks-Restore database"
3. Enter the name of your ClockWork database in the "To database" field
4. Select the "From device" radiobutton and click the "..." button to the right
5. Click the "Add" button and find the backup file you copied from the source machine.  Note: If you have trouble finding the file, copy it to a root drive location and try again.  For example, if the file is called ClockWork.bak, copy it to c:\\ClockWork.bak and this step again.
6. Click the "Ok" button
7. In the "Select the backup sets to restore" listing there should be at least one row.  Find the most recent row (look at the "Start date" column) and check off that row.
8. Click on the "Options" item in the listing at the top left.
9. Open a Windows explorer and navigate to the Sql Server data storage directory.  This would normally be C:\\Program Files\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Data.
10. Copy this string into the clipboard from the Address bar in Windows explorer.
11. Switch back to the Restore dialog box
12. In the "Restore database files as" listing you will see two entries.  Ensure that the "Restore As" column for both entries points to the location of the Sql Server data storage directory.  If they do not, click in the column to edit the text - select all text up to the .mdf/.ldf filenames and paste in the location of the Sql Server data storage folder you copied to the clipboard in step 10.  For example, if your Sql Server data storage folder is "C:\\Program Files\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Data" and the "Restore As" column shows the following:
    
    C:\\Program Files\\Microsoft SQL Server\\MSSQL\\Data\\ClockWork.mdf
    C:\\Program Files\\Microsoft SQL Server\\MSSQL\\Data\\ClockWork_log.ldf
    
    you should then change the text in the "Restore As" column to this:
    
    C:\\Program Files\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Data\\ClockWork.mdf
    C:\\Program Files\\Microsoft SQL Server\\MSSQL.1\\MSSQL\\Data\\ClockWork_log.ldf
13. Check off the "Overwrite the existing database" if you would like to do this
14. Click the "Ok" button, and then click "Ok" again when you get the "The restore of database ... completed successfully" message.
15. In Enterprise Manager / Sql Server Management Studio, expand the database node that corresponds to the database you just restored (you may have to right-click on the "Databases" node and choose "Refresh" if it doesn't show up).
16. Expand the "Security" and then the "Users" nodes
17. Identify any users that came from the source database.
18. Expand the "Schema" node, find the users identified in step 17 and delete them (use the delete key).
19. Go back to the "Users" node and delete the users identified in step 17 (use the delete key)
20. Add users back in if you need them by right-clicking on the "Users" node and choosing "New User".  If you are creating a new user for this Sql Server Instance, you will have to first add the user into the Databases-Security-Logins node by right-clicking on that node and choosing "New login" (and then going back to the database users node and adding the same user there).
    
    Users will require a minimum of db_datareader and db_datawriter permissions on the ClockWork database, and may also require execute permissions for stored procedures, user-defined functions and views.  You can grant these extended permissions in Sql Server Management Studio by clicking on the "New Query" button located at the top left, then choosing your ClockWork database from the drop list at the top right, then typing "GRANT EXECUTE TO " (without the quotes and where is the user you wish to grant the permissions to), then clicking the "Execute" button at the top.

Problem
We have duplicate students in ClockWork, how can I remove one of the duplicate accounts?
Solution
There is a small wizard that can assist with merging duplicate student accounts, you will need administrative privileges to use this feature:

1. Launch the ClockWork Admin software (Start>All Programs>TechnoPro>ClockWork>ClockWork Admin)
2. Click on "Manage student list" in the right column - this may take a little while to load depending on how many students are in your system.
3. Find the duplicate students in the list - the list is ordered alphabetically by last name. You can type the first letter of the last name to go directly to that section of the list.
4. Select both duplicate students - click once on the first student, then hold the CTRL key on your keyboard while clicking on the second.
5. Right click and choose "Merge two students"
6. Click "Next" on the first welcome page of the wizard
7. On the "Step 1" page, select the primary student. It does not matter which one you select on this screen, but selecting the one with the correct student number and name spelling will save you from having to go into ClockWork afterwards and modify this information .
8. Click "Next" to go to Step 2.
9. You will be presented with a list of potential conflicts. A conflict happens when the same data field is different for the two students, for example, the phone number may be different for the two students. Most of the time you will receive a conflict notification when one of the students has a field filled in and the other doesn't - these cases can be ignored as ClockWork will use the value that is filled in. Scan the list to find any rows where there is something entered for both of the last 2 columns. If you find something, you can either cancel the wizard and modify the data in ClockWork, or you can instruct the wizard which value to keep and which value to throw away. You can do this by clicking in the cell under the Action column, then clicking again - choose which value you would like to keep from the list.
10. Click "Next", then "Next" again.
11. Click "Close".

Note that when you complete the wizard the names will still appear as duplicate in the "Manage student list" listing - this is simply because the list has not been refreshed after you used the wizard. You can continue to find other duplicate students in the list, or you can close and re-open the list to refresh it.

If you have three or more student accounts that are for the same student, use the wizard on the first two in the list, then refresh the list by closing it and re-opening it, then run the wizard on the next two and so on.

You can refresh the student list in ClockWork by clicking on the "refresh list" button located directly above the student drop list in the top left corner of the screen.

Problem
I'm having trouble receiving instant messages from other ClockWork users.
Solution
ClockWork uses network ports to allow users to communicate with each other. Some software, such as Windows Firewall, may block required ports by default. You can unblock the ClockWork ports by doing the following:

Check to see if the Windows Firewall is running

1. Click the Start button on the lower left corner of your screen, then "Control Panel", then "Windows Firewall"
2. If "On (recommended)" is not checked then the Windows Firewall is not causing your problem, please contact support@technoprosolutions.com for further help.
3. Click on the "Exceptions" tab
4. Click on the "Add Program" button
5. Click the "Browse" button
6. Click on "My Computer" in the left column
7. Navigate to C:\\Program Files\\TechnoPro Computer Solutions\\ClockWork Database Scheduler
8. Double-click on "ClockWork Database Scheduler"
9. Click "OK", then "OK" again.
10. Re-start ClockWork

Problem
I've updated ClockWork and now it won't startup again
Solution
Normally if you update your ClockWork software by using the "Check for updates" item in the main menu under "Tools", you can click Tools in the main menu again and choose "Undo last ClockWork update" to undo the update, in the case that there are any problems with the new update.  But in the rare case that your ClockWork won't startup again, you can access this manually by following these steps:

1. Open up a My Computer - click Start, then My Computer
2.  In the address bar at the top type in the following (or copy and paste):
   c:\\program files\\technopro computer solutions\\clockwork database scheduler
3. Press <enter>
   
4. Look for the file called UndoClockWorkUpdate.exe in the list and double-click it.
   
5. Click OK and let it go through
   
6. Try starting ClockWork again.
   
7. If it still doesn't work you can repeat this step again to go back another version.

Problem
ClockWork keeps adding me automatically into every appointment I book; how can I make this stop?
Solution
You can turn off the "Always Include Me" feature by doing the following:

1. Create a new appointment (double-click on your schedule)
2. Click the "Options" button (located near the top right of the popup appointment edit box)
3. Click "Always Include Me' to un-check it
4. Click the "Cancel" button to abort creating the new appointment

Problem
In Word 2003, when viewing or editing a document in Reading Layout Mode, one or more of the following problems may occur:

• Blocks of text may intermittently disappear. For example, when toggling between applications using the Alt + Tab hotkey.
• Some characters and words may be compressed together or clipped.
• Characters may not appear when typing.

Solution
Disable CTFMON.exe by following these steps:

Note: Close out of all applications and end the "ctfmon.exe" process in the Task Manager before completing the following steps (if it is running).

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. Follow the steps below to back up the registry:

1. Open the Registry Editor by clicking "Start > Run". Type in "regedit" without the quotes and click “OK”.
2. Export a backup copy of your Registry in case problems occur during the following procedures by going to:
   • Windows 98SE, 2000, and ME: Registry menu > Export registry file.
   • Windows XP: File > Export Registry File.
3. Save this file to the Windows Desktop and name the file "backup". (You can keep "backup" for a few days and if all is well, this file can be deleted.)

STEP ONE: Remove “ctfmon.exe” from the computers start up.

Windows 98, ME, and XP:
1. Close all open applications.
2. Click “Start > Run”.
3. Type “msconfig” without the quotes into the “Run” dialog box.
4. Click “OK”.
5. Under the “Start Up” tab look for “ctfmon.exe” and uncheck it.
6. Click “Apply and “OK”.
7. Restart the computer.

Windows NT, and 2000: (see warning above)
1. Click “Start > Run”.
2. Type “regedit” without the quotes in the “Run” dialog box.
3. Click “OK”
4. Browse to the following keys and delete “ctfmon.exe” from the right window pane:
   • HKEY_CURRENT_USER\\Software\\Microsoft\\Windows\\CurrentVersion\\Run
   • HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Windows\\CurrentVersion\\Run
5. Close the “Registry Editor”.
6. Restart the computer.

STEP TWO: Uninstall Alternative User Input

Windows Me, 98 and NT 4.0:
1. Close all open applications, including AntiVirus software.
2. Click "Start > Settings > Control Panel."
3. Under "Add/Remove Programs" > "Install/Uninstall" tab, select "Microsoft Office XP." If you're using a single version of an Office application, select it in the list.
4. Click the "Add/Remove" button to access the Microsoft Office installer.
5. In the next screen, choose "Add or Remove Features," and click "Next."
6. If using Microsoft Word 2002, choose "Shared Office Features" and click next. If using Microsoft Word 2003, place a “check” in the “Choose advanced customization of applications” option and click “Next.”
   
   
   1. Expand “Microsoft Office”.
   2. Expand “Microsoft Office Excel”, click the symbol next to “Text to Speech”, and then click “Not Available”.
   3. Expand “Office Shared Features”.
   4. Expand “Alternative User Input”.
   5. Click the symbol next to “Speech”, and then click “Not Available”.
   6. Click the symbol next to “Handwriting”, and then click “Not Available”.
   7. Click the symbol next to “Microsoft Handwriting Component”, and then click “Not Available”.
   8. Expand “Proofing Tools”.
   9. Expand “French”, click the symbol next to “English - French Translation”, and then click “Not Available”.
   10. Expand “Spanish”, click the symbol next to “English - Spanish Translation”, and then click “Not Available”.
   
   
7. Click "Update."

Windows 2000 or XP:
1. Close all open applications, including AntiVirus software.
2. Click "Start > Settings > Control Panel." (or "Start > Control Panel" in Windows XP)
3. Under "Add/Remove Programs" > "Change or Remove Programs", select "Microsoft Office XP." If you're using a single version of an Office application, select it in the list.
4. Click the "Change" button to access the Microsoft Office installer.
5. In the next screen choose "Add or Remove Features," and click "Next."
6. If using Microsoft Word 2003; place a “check” in the “Choose advanced customization of applications” option and click “Next.”
   
   
   1. Expand “Microsoft Office”.
   2. Expand “Microsoft Office Excel”, click the symbol next to “Text to Speech”, and then click “Not Available”.
   3. Expand “Office Shared Features”.
   4. Expand “Alternative User Input”.
   5. Click the symbol next to “Speech”, and then click “Not Available”.
   6. Click the symbol next to “Handwriting”, and then click “Not Available”.
   7. Click the symbol next to “Microsoft Handwriting Component”, and then click “Not Available”.
   8. Expand “Proofing Tools”.
   9. Expand “French”, click the symbol next to “English - French Translation”, and then click “Not Available”.
   10. Expand “Spanish”, click the symbol next to “English - Spanish Translation”, and then click “Not Available”.
   
   
7. Click "Update."

STEP THREE: Unregister the Msctf.dll Files and Msimtf.dll Files

Click "Start > Run."

1. In the Run dialog box type:
   
   regsvr32 /u msimtf.dll
   
   Click "OK."
   Click "Start > Run."
   
   
2. In the Run dialog box type:
   
   regsvr32 /u msctf.dll
   
   Click "OK."
   
   Confirm that CTFMON.exe is not showing as a process when you press Control+Alt+Delete (Task Manager).

*** FOR DRAGON ONLY *** Another possibility is to re-enable "dgnword.dll" for Select-and-Say to work in Microsoft Word. These steps are outlined in TIB # 3059.

Some of the information for this TIB was taken from the Microsoft Website at www.microsoft.com

Additional Information:

If the Microsoft speech utility is enabled by the operating system, use the following steps to remove the Alternative User Input Services from the Text Services:

 

1. Click "Start > Settings > Control Panel."
2. Click "Regional and Language Options > Languages tab > Details button > Advanced tab."
3. Under "System Configuration," check the box that says Turn off advanced text services.
4. Under “Installed services”, click “Speech Recognition”, click “Remove”, and then click “OK”.
5. Click OK in each dialog box to close it.

Note: Turning off advanced text services will disable handwriting recognition.

Problem
After successfully registering a Nuance product, the registration reminder continues to appear when logging into the system.
Solution
Registration completed successfully, but webpage was unable to disable the registration reminder. This can occur with high security settings enabled in the default web browser.

Solution #1:

Select "Do not remind me again" from the registration dialog box. The registration prompt should no longer appear.

Solution #2:

Follow these steps to remove the registration reminder from the systems’s startup settings.

Windows XP & Vista:

 

1. Click on "Start".
2. Click on "Run" on XP and "Search" on Vista.
3. Type the word "MSCONFIG" without the quotes.
4. Click "OK".
5. Click on the "Startup" Tab.
6. Uncheck the box next to "ereg".
7. Click on "Apply".
8. Click "OK".
9. Reboot the computer.

Windows 2000 Professional:

Note: The following steps require manual changes to the Windows Registry. Please create a backup of your Windows Registry before making any modifications.

 

1. Click on "Start > Run".
2. Type the word "REGEDIT" without the quotes.
3. Click on the "My Computer" icon to highlight it.
4. Click "Registry > Export Registry File".
5. Save this file to your Windows Desktop and name the file Backup. (This will create a backup copy of your registry).
6. Browse to the following location in the Registry Editor: HKEY_LOCAL_MACHINE\\Software\\Microsoft\\Windows\\Current Version\\Run
7. Click on the "Run" key to make sure it is highlighted.
8. Delete the key which has a Data value that corresponds to the file "ereg.exe" from the right side of the registry editor. (For example, the key name may be "PPort11reminder" which has a Data Value of "C:\\Program Files\\ScanSoft\\PaperPort\\Ereg\\ereg.exe" or "DNS7reminder" which has a Data Value of "C:\\Program Files\\ScanSoft\\NaturallySpeaking\\Program\\ereg.exe".)
9. Close the Registry Editor.

Problem
When attempting to launch Dragon NaturallySpeaking, one of the following errors may appear:

• “Unable to find the file: C:\\\\\\\\Windows\\\\\\\\Speech\\\\\\\\VCMD.exe”
• “Unable to find the file: C:\\\\\\\\WINNT\\\\\\\\Speech\\\\\\\\VCMD.exe”
• "The file C:\\\\\\\\WINDOWS\\\\\\\\speech\\\\\\\\speech.dll is version 4.0.x.xxxx. Naturally Speaking requires version 4.0.4.2512 to run reliably."
• "The file SAPIDLL.DLL did not register itself"

Solution
Please follow these steps to reinstall Microsoft Speech API:

1. Click here to download the file "spchapi.exe".
   This file is also available on the Dragon NaturallySpeaking 7 CD in the "Redist" folder.
2. Close out of all open applications running on your system.
3. Double-click the file "spchapi.exe" to start the installation.
4. Reboot your computer.

You should now be able to launch Dragon NaturallySpeaking without any errors.

Problem
When attempting to install Dragon NaturallySpeaking, the following error appears: “pdm.dll”
Solution
Solution 1:

If Microsoft Visual Studio version 6.0 is installed on the computer, please install Microsoft Visual Studio Service Pack 3 or higher.

Solution 2:

If Microsoft Visual Studio 6 is not installed and the computer is not used for software development, this file is not needed and can be renamed to resolve the issue with Dragon NaturallySpeaking.

Complete the following steps:

1. After receiving the message, close all windows and return to the Windows Desktop.
2. Find/Search for “pdm.dll”
3. After you locate this file, rename the file from “pdm.dll” to “pdm.old.”
4. Reboot the computer and try to use Dragon NaturallySpeaking again.

If "the file is in use" error is triggered, it may be necessary to rename the file in Windows Safe Mode. To restart the computer in Safe Mode, reboot the computer and press "F8" when the Windows Loading screen appears. Select "Safe Mode" from the list of choices. Reboot the computer normally once the change has been made.

Problem
For information about the installation of Dragon NaturallySpeaking 9, read the tips provided below. For more information, consult the documentation and Help files.

Note: This information is also available in the read me.

Solution
Installing Dragon NaturallySpeaking 9

Before installing, modifying or upgrading Dragon NaturallySpeaking:

 

1. Close all open applications.
2. Turn off or disable any antivirus software; installation can sometimes trigger a false virus report.
3. One must have Administrator rights to install or uninstall Dragon NaturallySpeaking on Windows 2000 and Windows XP.

For Windows 2000 and Windows XP Professional systems with limited user accounts (users with restricted privileges); if the administrator wants to create a Dragon NaturallySpeaking user for a limited user, the administrator must log on as the limited user. If an administrator creates a Dragon NaturallySpeaking user for a limited user account from an administrator account, the limited user account will not be able to access that user.

 

• Administrator rights are not required to create a user or use the software after installation. These restrictions also apply for an upgrade installation.
• Coexistence with other Dragon NaturallySpeaking products.
• Coexistence with previous versions of Dragon NaturallySpeaking.
• Only one version of Dragon NaturallySpeaking can be installed on a system.
• Running Version 7 or 8 concurrently with Version 9 is not supported.
• Coexistence with Dragon NaturallySpeaking SDK Client Edition:
  
  
  1. Dragon NaturallySpeaking SDK Client Edition 9 can be installed on the same machine where Dragon NaturallySpeaking 9 is installed. In addition, Dragon NaturallySpeaking 9 and Dragon NaturallySpeaking SDK Client Edition 9 can share vocabularies and users. Only one product can be run at a time. For example, if Dragon NaturallySpeaking is running, none of the SDK Client tools or samples can be run.
  2. Coexistence with Dragon NaturallySpeaking SDK Client Edition Version 8 is not supported.

Upgrading from a previous version:

One can upgrade from Dragon NaturallySpeaking Versions 7 and 8. During an upgrade, the V9 upgrade procedure will ask to:

 

• Remove the previous Dragon NaturallySpeaking installation. If chosen not to remove the previous installation, upgrade cannot continue. Removing Version 7 or 8 will not remove Version 7 or 8 speech files and vocabularies.
• Migrate existing user files and vocabularies to Version 9. If choosing not to upgrade user files and vocabularies during the upgrade, it can be performed at a later time by running the Version 9 Upgrade Tool.

The user files from previous versions remain untouched in case it’s decided to later reinstall the previous version.

Once Version 9 is installed, the previous version will no longer be functional.

Edition considerations entered:

Upgrading must to the same edition or higher and to the same language. For example, if starting with Version 8 German/English and upgrade is to Version 9 English only, Version 8 German users will not be upgraded. Upgrading to Version 9 German/English will upgrade both German and English users. After upgrading, other Version 9 languages can be installed.

To install Dragon NaturallySpeaking:

 

1. Insert the first Dragon NaturallySpeaking CD into a CD-ROM drive.
   
   
   • If the installation does not start automatically, use the Windows Explorer to find and double-click setup.exe on the CD.
   • Depending on chosen installation options, prompts may appear asking to insert additional Dragon NaturallySpeaking CDs.
   
   
2. Provide the customer information, including the serial number supplied with the Dragon NaturallySpeaking installation.
   
   
3. Choose the installation directory. If there are no previous versions of Dragon NaturallySpeaking on the system, the default directory is:
   
   
   • C:\\Program Files\\Nuance\\NaturallySpeaking9
   • If choosing not to install some Dragon NaturallySpeaking components by selecting Custom installation, they can be installed later by running the Setup program again and choosing Modify.
   
   
4. Install Type Description:

    

   • Typical/Complete: Installs all options and speech files and requires the most disk space.
   • Custom: Allows for selecting which options and speech files to install. Customizing the installation options can greatly reduce the disk space required for installation.
     
     • Modifying options (Professional): For the Professional edition, the following settings can be modified during a custom installation. These settings are applied to all users created with this installation of Dragon NaturallySpeaking, including users created from Windows XP limited accounts:
       
       • "Modify the application's settings for all users" displays the Options dialog box at the end of the installation. The Options dialog box allows for changing Dragon NaturallySpeaking's standard behavior, including specifying hot keys, customizing how text is formatted, initial microphone settings, and setting how often user files are backed up.
       • "Modify the administrative settings" displays the Administrative settings dialog box at the end of the installation.
       • The Administrative settings dialog box allows set up of the Roaming User feature as well as set the backup location of user files and restrict users from modifying commands and vocabularies.
       • Click Next to continue.
   
   
5. The Dragon NaturallySpeaking QuickStart option can be enabled. By enabling QuickStart, Dragon NaturallySpeaking launches at system startup time and adds the Dragon NaturallySpeaking QuickStart icon to the Windows task bar.
   
   
6. Upgrade only: If upgrading from Version 7 or 8, one can select to upgrade users as part of the Version 9 installation by checking "Upgrade existing speech files to work with this installation." One may be prompted later to re-train some existing users.
   
   
   • Version 7 or version 8 users can be upgraded at a later time by running the User Upgrade Wizard from the Open User dialog box once the product is installed. For more information, see the online help.
   • Installing other languages, dialects and specialized vocabularies.
   • To install user files for the other languages or dialects supplied with a given edition, choose "Custom" from the setup screen and click Next. Select the user file for the dialect desired and click Next to continue the installation The user files for each language or dialect contain both spellings and pronunciations specific to that region. For example, users who wish to dictate US English spellings, including users with accents, should install the US (American) English user files.
   
   
   
7. Continue following the on-screen instructions. The setup program will install the files for Dragon NaturallySpeaking to the computer.
   
   
8. When prompted, make sure to register this copy of Dragon NaturallySpeaking. Once registered, Nuance can send notifications of product updates and other offers.
   
   
9. Select "Check the Internet for program updates after setup completes." This allows Dragon NaturallySpeaking to automatically update over the Internet when updates are available.
   
   
10. Click Finish to complete the installation. The program may ask to reboot the computer.

Activating Dragon NaturallySpeaking:

The first time launching Dragon NaturallySpeaking, prompts to activate Dragon NaturallySpeaking will appear. If the software is not activated, Dragon NaturallySpeaking will stop working after starting the product fives times.

One must be connected to the Internet to activate Dragon NaturallySpeaking. The activation process sends only the product serial number and a number that uniquely identifies the machine where Dragon NaturallySpeaking is being installed. No personal information is transmitted to Nuance.

To activate the Dragon NaturallySpeaking:

 

1. Start Dragon NaturallySpeaking. This displays the Activation dialog box.
   If choosing "Activate Later", one will be prompted to activate each time Dragon NaturallySpeaking starts. If the program is started five times without activating, Dragon NaturallySpeaking will be disabled.
2. Click "Activate Now." This displays the Activation Screen.
3. Click Activate Automatically. Clicking Activate Automatically automatically activates Dragon NaturallySpeaking and requires no further action.

We strongly recommend that Dragon NaturallySpeaking be activated automatically.

On choosing "Activate Manually", the activation process will direct to the Nuance product activation web site where prompts will be found to complete several steps to activate Dragon NaturallySpeaking.

Problem
After installing Dragon NaturallySpeaking on the system, errors may start appearing when using Microsoft Word including the following:

"Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience."

Solution
There are several different solutions that may resolve this issue. We recommend the following:

Solution 1:

Disable CTFMON.exe by following these steps:

Note: Close out of all applications and end the "ctfmon.exe" process in the Task Manager before completing the following steps (if it is running).

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. Follow the steps below to back up the registry:

1. Open the Registry Editor by clicking "Start > Run". Type in "regedit" without the quotes and click “OK”.
2. Export a backup copy of your Registry in case problems occur during the following procedures by going to:
   • Windows 98SE, 2000, and ME: Registry menu > Export registry file.
   • Windows XP: File > Export Registry File.
3. Save this file to the Windows Desktop and name the file "backup". (You can keep "backup" for a few days and if all is well, this file can be deleted.)

STEP ONE: Remove “ctfmon.exe” from the computers start up.

Windows 98, ME, and XP:
1. Close all open applications.
2. Click “Start > Run”.
3. Type “msconfig” without the quotes into the “Run” dialog box.
4. Click “OK”.
5. Under the “Start Up” tab look for “ctfmon.exe” and uncheck it.
6. Click “Apply and “OK”.
7. Restart the computer. Windows NT, and 2000: (see warning above)
8. Click “Start > Run”.
9. Type “regedit” without the quotes in the “Run” dialog box.
10. Click “OK”
11. Browse to the following keys and delete “ctfmon.exe” from the right window pane:
    • HKEY_CURRENT_USER\\\\Software\\\\Microsoft\\\\Windows\\\\CurrentVersion\\\\Run
    • HKEY_LOCAL_MACHINE\\\\Software\\\\Microsoft\\\\Windows\\\\CurrentVersion\\\\Run
12. Close the “Registry Editor”.
13. Restart the computer.
    

Solution 2:

Disable Microsoft Word add-ins that have been installed by other applications. One or more of these add-ins may be conflicting with Dragon NaturallySpeaking.

1. Close out of all running applications.
2. In Microsoft Office Word, click "Tools > Templates and Add-ins"
3. In the "Global templates and add-ins" section, uncheck all the add-ins that are currently loaded.
4. Click "OK".

Some templates cannot be disabled through this dialog and will continue to turn back on. In these cases the template file (.DOT) that installed the template may need to be removed from the system. Please consult the manufacturer of the add-in for information on how to remove the add-in.

Some add-ins will not be listed within this dialog; they will only appear within the Windows Registry. To remove the add-ins from the Windows Registry, follow these steps:

IMPORTANT: This section contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. Follow the steps below to back up the registry:

1. Close out of all running applications.
2. Open the Windows Registry Editor by clicking "Start > Run".
3. Type in "regedit" without the quotes and click "OK".
4. Export a backup copy of your Registry in case problems occur during the following procedures by going to:
   
   
   • Windows 2000: Click "Registry > Export registry file".
   • Windows XP: "File > Export Registry File".
   
   
5. Save this file to the Windows Desktop and name the file "backup". (You can keep "backup" for a few days and if all is well, this file can be deleted.)
6. Navigate to the following Windows Registry Location:
   
   
   • HKey_Current_User\\\\Software\\\\Microsoft\\\\Office\\\\Word\\\\Addins\\\\
   
   
7. In the right panel, delete any registry key (folder) that corresponds to an add-in that may be conflicting with Dragon NaturallySpeaking.
8. Navigate to the following Windows Registry Location:
   
   
   • HKey_Local_Machine\\\\Software\\\\Microsoft\\\\Office\\\\Word\\\\Addins\\\\
   
   
9. In the left panel, delete any registry key (folder) that corresponds to an add-in that may be conflicting with Dragon NaturallySpeaking.
   Note: The Dragon NaturallySpeaking add-in will be listed as "Dragon.Word2000Support.1"
10. Exit out of the Windows Registry Editor.

Note: If disabling any of the templates and add-ins with Microsoft Word does not resolve the issue, they can be turned back on within Microsoft Word or by importing the saved Windows Registry Backup file.

Solution 3:

Microsoft Word uses a default template to build the work environment. This template can become corrupt which can also lead to errors. This template can be removed from the system and Microsoft Word will automatically recreate it. Follow these steps to remove it:

1. Close out of all running applications.
2. Click "Start > Search" to open the Windows Search Utility.
3. Select the "All files and folders" link on the left.
4. Type in the following:
   
   
   • normal.dot
   
   
5. Select "More advanced options" on the left and place a check next to “Search hidden files and folders”.
6. Click "Search" to start searching.
7. One or more "Normal.dot" files should be located. Select them all and either move them to another location or delete them.
8. The next time Microsoft Word is opened the file will be recreated using the default values.

Note: If custom styles or macros were added to Microsoft Word they will be removed with the "Normal.dot" template. If it does not resolve the problem, the "Normal.dot" file can be returned to the original location to return these settings.

Solution 4:

As a last resort, the add-in that Dragon NaturallySpeaking installs into Microsoft Word can be removed. Please follow these steps to remove the Dragon NaturallySpeaking add-in.

1. Close out of all running applications.
2. Click "Start > Run…"
3. In the "Run" dialog type:
   
   
   • regsvr32 /u "C:\\\\Program Files\\\\ScanSoft\\\\NaturallySpeaking\\\\Program\\\\dgnword.dll" (version 8)
   • regsvr32 /u "C:\\\\Program Files\\\\Nuance\\\\NaturallySpeaking\\\\Program\\\\dgnword.dll" (version 9)
     Note: If Dragon NaturallySpeaking was installed to a different location, the path will need to be modified accordingly.
   
   
4. Click "OK". A message should appear stating that the register server command succeeded.

Note: If the Dragon NaturallySpeaking add-in is disabled, specialized commands and select-and-say functionality will be lost within Microsoft Word

Problem
When launching the application, the prompt to activate always appears even after activating the product.
Solution
If there is internet connection on the computer, make sure the serial number used to activate the product is correct.

1. Launch the application.
2. When the activation prompt appears choose "Activate Now" and then "Activate Manually".
3. Once in the manual activation dialog take note of the serial number. Very carefully compare this serial number to the serial number that appears on the back of the product’s CD sleeve or the e-mail confirmation received when the product was downloaded. Make sure that the serial number includes all zeros and no O’s. Also confirm that the characters are not reversed and that it matches exactly what it says on the back of the CD sleeve.
4. Once it is confirmed that the serial number is entered correctly, click the link at the top of the Manual Activation page to complete the activation.

If there is no internet connection, use the information in the manual activation page to go to another computer with internet access to complete activation.

Note: A web connection is a system requirement to use these software packages.

Problem
Will Dragon NaturallySpeaking 7 and 8 work with screen readers?
Solution
Yes, Dragon NaturallySpeaking 7 and 8 will work properly with screen readers such as JAWS and Windows 2000 Screen Reader without needing additional tools.

Problem
When attempting to install ScanSoft products on Windows XP the following error may appear: “Not a valid Win 32 application”.
Solution
Please follow these steps to extract the program compressed archive:

 

1. Create a new folder on your Hard Drive and name it “ScanSoft”.
2. Open the compressed archive by double clicking it.
3. Select the entire contents of the compressed archive.
4. Drag all of the files and folders from the compressed archive into the folder created in Step 1.
5. Install the program from the folder that was created.

Note: When encountering problems with the above procedure, install WinZip and repeat the steps.

For additional information using WinZip, please see Technote 2982.

Problem
When coming to the end of the installation process, Dragon may prompt the error: "The Wizard was Interrupted . . . " or Dragon may roll back at the end of the install.
Solution
This problem has more than one cause, so more than one solution is provided. To fix the problem, try each of the following solutions in the order that they appear.

To check for the SFPCA Cache folder

 

1. In Windows Explorer, open the following folder:
   
   C:\\Program Files\\Common Files\\Microsoft Shared\\
   
   
2. If the "SFPCA Cache" subfolder exists, continue with the "To check the status of Msxmlx.inf" section of this document.
3. If the "SFPCA Cache" subfolder does not exist, create it.
   
   Note: The folder name is case-sensitive.
   
   
4. Continue with the "To install MSXML" section of this document.

To check the status of Msxmlx.inf

 

1. Confirm that Windows is configured to show hidden and system folders.
   
   
   To see hidden files:
   1. On the "Tools" menu in Windows Explorer, click "Folder Options".
   2. Click the "View" tab.
   3. Under "Hidden files and folders", click "Show hidden files and folders".
   
   
2. On the Windows taskbar, click Start > Search > For Files or Folders.
3. Under "Search for files or folders named," type the following text: "msxmlx.inf"
4. Click "Search Now" and wait for the search to finish.
5. In the right pane, right-click each instance of "Msxmlx.inf", and then click "Properties".
   
   Note: If Msxmlx.inf is not found, then install MSXML.
   
   
6. If "Read-Only" is checked, uncheck it, and then click "OK". Repeat steps 5 and 6 for any remaining instances of Msxmlx.inf.

To install MSXML

 

1. Before installing Msxml.msi, remove any other versions from Add Remove Programs.
2. Go to Start > Settings > Control Panel and open Add Remove Programs.
3. From the list of installed programs, search for "MSXML 6.0 Parser" or "MSXML Parser" and uninstall them.
4. Reboot
5. Download and run the Msxml.msi file from the Microsoft Download Center.
6. The link to download the Msxml.msi file is:
   
   http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en
   
   Note: The Microsoft Tech Note title is "MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)". The file is named MSXML.MSI and is approximately 5MB.
7. After installing MSXML, restart the computer.
8. Reinstall Dragon.

Problem
Why does navigating by word skip the second embedded object in a Microsoft Word document?
Solution
This occurs if two or more embedded objects are inserted into a Microsoft Word 2003/2007 document without a TAB between each object. When navigating by word (CTRL+RIGHT ARROW or CTRL+LEFT ARROW), JAWS will state "blank" and skip over the second embedded object. You can work around this issue in one of two ways:

• First, use navigate by character (RIGHT ARROW or LEFT ARROW) instead of navigate by word when two or more embedded objects appear in a document.
• Second, if creating a Microsoft Word document with two or more embedded objects, it is recommended to add at least one TAB to separate each of the embedded objects.

Problem
Some software firewall applications may prevent JAWS speech from starting during installation or launch. These firewall applications display a dialog that instructs you to "allow" the service or application to access the Internet. Once you respond to the dialog, the firewall allows JAWS to speak. Hardware firewalls do not have this problem. This is primarily experienced with the Internet License Manager (ILM) version of JAWS.
Solution
If the firewall software prevents JAWS from running or starting, or if it displays a warning message, reconfigure the firewall to allow the file JFW.exe to run. Note: In Windows 2000 and XP, you can use Windows Narrator (Windows Key+U) for speech during the JAWS installation.

If the firewall is preventing speech upon Launch, quit JAWS by pressing ALT+F4 and then do the following:

1. Press Windows Key+R to open the Windows Run dialog.
2. Type C:\\\\JAWS510\\\\JFW.exe. Be prepared to press and hold INSERT just before you press ENTER to launch JAWS.
3. Press and hold down INSERT then immediately press ENTER.

Note: You can start JAWS in any manner you wish - Start Menu, desktop shortcut, or a hot key. The Run dialog method is recommended because it is easier for most users to navigate.

4. JAWS will start in 40-minute mode and provide speech access so you can navigate your firewall program.
5. Reconfigure your firewall to allow the file JFW.exe to run.
6. Press INSERT+F4 to quit and then restart JAWS.

NOTE: If after forcing a 40-Minute-mode start, dealing with your firewall application, and restarting JAWS, you find that JAWS won't start properly, simply exit and restart JAWS again.

For more detailed information about troubleshooting JAWS with firewall applications, please reference the JAWS 5.10 help section "Troubleshooting Firewall Software". From the Start Menu, select Programs, move to JAWS510, choose Help. Press ALT+N to move to the Index tab page. Type Firewalls. Press ENTER, then F6 to move to the information pane.

A related TSN that may be of interest:
Tiny Firewall application may interfere with using JAWS

This information specifically applies to a limited set of products using Internet License Manager (ILM) based activation, available from Freedom Scientific starting Fall 2004. This information does not affect products using dongle and Quella (3.5" diskette based) authorization methods.

Problem

Solution
This issue is fixed with ILM single user authorization CD image version 1.01.24 or later. These new images will be shipped to new customers in July 2007. Existing customers can create their own CDs using the Authorization Media Image Creator, available at www.fsactivate.com.

Four solutions are available:

1. Leave UAC on during JAWS installation. When the installation wizard requests that you enter a 20-digit authorization code, manually type the code into the Client Activator edit field instead of using the ILM single user authorization CD to enter the code
   
2. Temporarily turn off UAC, and when requested to enter a 20-digit authorization code, insert your ILM authorization single user CD so that authorization code is copied to your registry. When finished, turn UAC back on.
   
3. Leave UAC on, open your Web browser and go to the Activation Media Image Creator section of the http://www.fsactivate.com pages, and then download and install the Activation Media Image Creator 1.1 (AMIC). Use AMIC to create the authorization files, which can be burned to a CD or run from your hard drive. This new version creates files that work with UAC enabled. Dealers or consultants can also create CDs for customers without assistance from Freedom Scientific.
   
4. Contact Freedom Scientific Sales and order a new Authorization CD for your serial number. There is a small charge for the CD.

Problem
When pressing CTRL+SHIFT or ALT+SHIFT, you may hear a message regarding an unknown function being called - "SwitchInputLanguage." This affects JAWS 8.0 Update, version 8.0.2173, released June 21, 2007.
Solution
A permanent solution is being investigated for a future JAWS release. For the time being, you can remove your User scripts:

1. Navigate to and select the Start menu, Programs, JAWS 8.0, Explore JAWS, Explore My Settings.
2. From within your User Settings folder, find and delete the following two files:
   • default.jss
   • default.jsb
3. After you delete these files, exit and re-launch JAWS. This resolves the problem with the Unknown function call "SwitchInputLanguage".

Problem
When you download an application or package using Internet Explorer, when the download reaches 100%, JAWS does not read the dialog. This will be observed if you have the "close this dialog when download completes" check box unchecked.
Solution
Press INSERT+B for JAWS to read and speak the components in the dialog. You can also check the "close this dialog when download completes" checkbox, and when done, the dialog will simply go away.

Problem
What are the various command line switches I can use when installing JAWS?
Solution

There are a number of special installation commands that may be helpful to network administrators. To install JAWS using these options, do the following:

1. Press WINDOWS Key+R.

2. Choose the Browse button.

3. Navigate to the folder where the JAWS setup package is located.

4. Select the setup package file and press ENTER.

5. Press END and then press the SPACEBAR.

6. Type one of the following:

• /help - provides an explanation on how to extract the installation settings ini file. This can be useful with custom install settings needed when installing Network JAWS Client silently.
• /morehelp - lists the the pre-defined installation switches such as /type serverwithspeech, and /type silentremote, etc.
• /ExtractSettings - Outputs the contents of Settings.ini to the output file specified. The installation process is not performed. If the output file already exists, it is overwritten. If there are spaces in the path to the file, the path must be enclosed in quotes (for example: C:\\Package.exe /ExtractSettings "C:\\FS setup\\OldSettings.ini" ).
• /ReplaceSettings - Specifies an initialization file for the setup package engine to use instead of the Settings.ini file stored in the resources. This flag can be used if any of the contents in Settings.ini must be overridden. If there are spaces in the path to the file, the path must be enclosed in quotes (for example: C:\\Package.exe /ReplaceSettings "C:\\FS setup\\NewSettings.ini" ).
• /Log - Outputs the setup package process to the log file FS_Setup_Package.txt. The log file is created in the same folder as the setup executable file.
• /Type Silent - Silently installs a typical installation of JAWS without displaying any installation dialog boxes or prompts.
• /Type Repair - Repairs a typical installation of JAWS. Once the repair begins, you will not be able to cancel the operation. During the repair, progress dialogs are displayed and a clicking tone is played. At the end, you will be prompted to restart your computer
• /Type Safe - JAWS is installed without making system changes. System changes include installing video hooks in Windows NT, 2000, and XP, and installing Microsoft Active Accessibility (MSAA).
• /Type SilentSafe - JAWS is installed silently and without making system changes.
• /Type Client - Installs only those components necessary to run JAWS from a local area network server. This setup type will not create a JAWS folder, but will install video hooks and MSAA as needed.
• /Type SilentClient - JAWS is silently installed as a Client setup.
• /Type Server - Server setup includes the same restrictions as Safe setup. In addition, it creates only selected icons in the Start menu and makes limited changes to the registry. Its intended use is for those who want to install JAWS on a server, but do not intend to actually run JAWS on the server.
• /Type SilentServer - Performs a silent Server installation.
• /Type ServerWithSpeech - ServerWithSpeech setup installs JAWS on a server. Speech and braille access is provided for local users on the server.
• /Type SilentServerWithSpeech - Performs a silent ServerWithSpeech installation.
• /Type Remote - Use this setup type when installing JAWS on a computer that will be accessed through a terminal session by JAWS users. Special video hooks for terminal services are installed and the virtual speech and braille drivers are set up. If you are running the installation from a remote location during a terminal session, this setup type is automatically detected.
• /Type SilentRemote - JAWS is silently installed as a Remote setup.
• /Type Roam - Allows you to use JAWS on a network with roaming profiles. No separate folders are created for user and shared settings. All settings are stored in the folder where you installed JAWS.
• /Type SilentRoam - Performs a silent Roam installation.

7. Press ENTER.

Problem

If you attempt to print a page or file from within Script Manager, only a single, blank page is printed.

Solution
Copy the text you want to print from the Script Manager, paste it into a text editor (such as Notepad or WordPad), and then print the text.

Problem
You can use the VoiceWare Paul and Kate voices with Kurzweil 1000 V10, but you must first set your synthesizer to SAPI 5 in JAWS before choosing the VW Paul or Kate voices. If you run JAWS as a service, JAWS will stop responding after this change.
Solution

If you want to use a VoiceWare synthesizer as your default synthesizer, run JAWS as an application.

To run JAWS as an application:
1. Choose Options from the menu bar in JAWS.
2. Choose Basics in the submenu.
3. Tab to the "Automatically start JAWS" check box and uncheck it.

You must start JAWS manually when you start your computer. You can use a shortcut key or launch JAWS from the run dialog by typing "JAWS70" or "JAWS7."

You can now use the VoiceWare Paul or VoiceWare Kate voices. If you switch to a non-VoiceWare synthesizer, you can run JAWS as a service.

Problem
What are the JAWS startup command line parameters?
Solution

JAWS command line parameters can be used when running the program from the run dialog (WINDOWS Key+R). Simply type the desired parameter after JFW.exe. Starting with JAWS 5.10 and later, you can also use these parameters with the JAWS startup aliases: "JAWS51", "JAWS6", "JAWS61", "JAWS62", "JAWS7", and so on. See the examples below for each parameter.

/default or -default

Description: Instructs JAWS to start using the JAWS shared settings only. The user settings are not loaded.
Run dialog example: "jfw.exe /default" or "jaws70 -default"

/lenu

Description: Forces JAWS to start up using a specific language, such as "enu" for English or "deu" for German.
Run dialog example: "jfw.exe /ldeu" would start JAWS using German language resources.

/s[SynthName] or -s[SynthName]

Description: Causes JAWS to startup with this [SynthName] synthesizer as the active synthesizer overriding the default synthesizer. Note: There is no space between the 's' switch and the synthesizer name.
Run dialog example: "jfw.exe /ssapi5x" or "jaws70 -sdte" or "JAWS7 -snospeech"

/nobraille or -nobraille

Description: Instructs JAWS to start up without loading the braille display drivers.
Run dialog example: "jfw.exe /nobraille" or "jaws70 -nobraille"

Problem
When using the spell checker in Word, JAWS says, "Not in dictionary," and does not announce the word being read. This problem occurs only in documents that use a font size of 14 points.
Solution
To resolve this issue, do the following to download and install the updated Microsoft Word scripts:

1. Download the scripts from the Freedom Scientific Web site.
ftp://ftp.freedomscientific.com/users/hj/private/WebFiles/JAWS/121202Word.zip

2. Extract the contents of the downloaded .zip file to a folder on your computer. Contents should include two files:
Microsoft Word.jsb
Microsoft Word.jss

3. Navigate to that folder, select both files, and press CTRL+C.

4. Open the Start menu and choose Programs or All Programs, JAWS, Explore JAWS, Explore My Settings.

5. Press CTRL+V to paste the files into the folder.

Problem
How can I use corporate roaming profiles with JAWS?
Solution
As of JAWS 7.0, JAWS has an additional installation switch "/a /roam" which allows JAWS to properly run on machines with corporate roaming profiles.

 

JAWS 7.0:

If you install JAWS 7.0 with the "/a /roam" switch, all JAWS program components, including your user settings, are installed in the Program Files\\Freedom Scientific\\JAWS\\[Version Number] folder. Your shared settings and user settings are installed in the same folder.

If you decide to perform a standard installation of JAWS 7.0 without the "/a /roam" switch on a computer running roaming profiles and JAWS as a service, you may encounter a user profiles problem. Each time you log on or off the network, Windows creates a new user profile folder. In your computer's Documents and Settings folder, you will find folders like YourUserName, YourUserName00, YourUserName01, and so on. Installing the /roam switch will solve this problem.

JAWS 7.10 and later:

With JAWS 7.10 the installation command switch has changed. Use the "/type roam" or "/type silent roam" switch instead of the "/a /roam" switch. For example, open the run dialog and assuming you put J7.10.452U_ILM.exe" in your c:\\ root directory you would type:
"c:\\J7.10.452U_ILM.exe /type roam"
or
"c:\\J7.10.452U_ILM.exe /type silentroam"

What differences can I expect if I install JAWS with the roam switch compared to not using any switches at all?

• Similar to the "/a /serverwithspeech" (JAWS 7.00) or "/type serverwithspeech" (JAWS 7.10 or later) the roam switch will install all of the JAWS program components in the JAWS program folder. For example the "c:\\Program Files\\Freedom Scientific\\JAWS\\7.10" folder. This includes your user settings.
• With the roam install switch, the JAWS settings behavior functions just like the settings did with JAWS 5.10 or earlier (that is, your shared settings and your user settings are in the same folder).

If you decide to perform a standard installation of JAWS 7.10 without the "/type roam" switch on a computer with roaming profiles and JAWS running as a service, you may encounter problems. These include problems where each time you log off and back on to your network, Windows creates a new Windows user profile structure in your Documents and Settings folder so that you will find folders like YourUserName, YourUserName00, YourUserName01, YourUserName02, and so on. Installing with the "/type roam" switch solves this problem.

Problem
Is the Microsoft Outlook Calendar accessible with JAWS?
Solution
When using JAWS 6.0 or later, the Microsoft Outlook 2003 Calendar is accessible in all views (Day, Workweek, Week, Month, and the Active Appointment List) because MSAA makes the relevant data available. JAWS can access this data, then relay it to you in a very reliable and intuitive manner.

In earlier versions of Microsoft Outlook (2002/XP and 2000), however, this MSAA data is not available and JAWS has no means of retrieving it. Instead, JAWS must find a non-standard vertical indicator bar, and try to determine the time slot associated with that position. Since neither the invisible cursor, nor the mouse cursor, track this illusive indicator, it is very difficult for JAWS to locate. Returning reliable data is problematic at best in all views other than the Day view. Because the indicator is in a single column in that view, it is easier for JAWS to locate it.

With the lack of adequate MSAA data in Outlook 2002/XP and 2000, the only views accessible with JAWS in those versions are the Day view and the Active Appointment List. However, with Outlook 2003, and the exposure of its MSAA data, all views are very accessible with JAWS!

JAWS accessibility for the Outlook Calendar will increase as Microsoft exposes more object model data and MSAA data in future releases, but currently, access to all views is available only in Outlook 2003.

Problem
SAPI 4 voices fail to speak. Sometimes, the failure can happen the first time they try to speak. Other times, a voice might work for a while, then fail.
Solution
TotalRecorder must not be selected as the default audio device. Go to the "Sounds and Audio Devices" control panel, select the "Audio" tab, look in the "Sound playback" area at the drop-down list box labeled "Default device". If it is set to "TotalRecorder", change it to something else. Close the dialog by clicking the OK button.

Problem
Kurzweil 3000 for Windows may hang when opening a TIFF or BMP file and never display the image.
Solution
The solution to this problem depends on which of the causes (listed above) is responsible. First, make sure you have adequate space available on your hard disk drive. Then make sure your temporary folder (typically in "C:\\\\Documents and Settings\\Local Settings\\Temp", where is the name you use to log on to Windows) does not have its Read Only attribute set. Finally, make sure your user account has permissions to access your "temp" folder. Consult your Microsoft Windows documentation or see your System Administrator for help in checking these items.

Problem
When the user tries to run the Kurzweil 3000, it appears that nothing happens, or an introductory dialog appears, but the application never starts up completely.
Solution
Download the latest patch for the Kurzweil 3000 version 7. It includes a fix for this problem. If you do not have version 7, call Kurzweil's technical support and ask for the latest version of TTS.OCX.

If the problem persists, please contact our technical support department.

Problem
A Limited user (i.e. a user with restricted access rights) is not able to scan with an Epson scanner.
Solution
There are three possible solutions to this problem.

The first solution is to always log in as a user with administrative privileges. This is often impractical in corporate, educational, or institutional environments.

The second solution is to use a different driver. Epson scanners support the Windows Image Acquisition (WIA) interface on Windows ME, Windows 2000, and Windows XP. This provides two additional drivers to choose from. An Epson scanner would therefore have three drivers in all: Epson TWAIN 5, a driver with a name that starts with WIA- followed by the name of the scanner (this is actually a TWAIN driver that passes all commands onto the WIA driver), and a driver with the same name as the scanner (this is the true WIA driver). Although Epson TWAIN 5 does not work for Limited users, the other two will. The only drawback is that document feeders work poorly or not at all with these two latter drivers. If you do not have a document feeder, using one of these drivers is the best solution.

The third solution is to give Limited users write access to the one directory that Epson TWAIN 5 needs, i.e. \\\\Windows\\\\TWAIN_32\\\\EPFB5. This is a potential security risk, but not nearly as bad as solution #1. To change the protection, follow these steps:

• Log in to an account with Administrator privileges.

• Ensure that Simple File Sharing is off. From Windows Explorer, choose the Tools | Folder Options... menu. Select the View tab. Scroll to the end of the list and un-check "Use simple file sharing (Recommended)". Click the OK button.

• In Windows Explorer, find \\\\Windows\\\\TWAIN_32\\\\EPFB5. Right click on it to bring up the properties menu and select Sharing and Security... In the displayed dialog, select the Security tab. Highlight the entry for Users in the Group or user names list. In the Permissions for Users list, check the Allow box next to "Full Control". Click the OK button.

• If you wish, you can turn on Simple File Sharing again.

All Limited users should now be able to use the Epson TWAIN 5 driver. For a little extra security, you could enable full control of the directory for a specific user only, if there is only one Limited user on the computer who uses the scanner. Consult Microsoft's documentation for information on how to do this.

Problem
It is not possible to complete the registration procedure using the web, telephone, or floppy disk.
Solution
Scenario 1:

First, it is important to determine that the problem is the same as what is addressed in this scenario. Try to register using telephone registration. The procedure is different on the Kurzweil 1000 and Kurzweil 3000, but in each case, you will eventually be given a system code which is supposed to be given to Kurzweil Educational Systems over the phone. If the system code is blank or just a period (or dot), then this article applies.

This problem is typically caused when the Kurzweil product is installed over a network. Many tools that do installation over a network do not run the Setup.exe program on the CD. This means they miss a vital initialization step. To fix the problem, re-install the product directly from the CD.

Scenario 2:

If you are experiencing a crash or getting an error message when you try to register, or if you got an error 1904 while you were installing, then this second scenario might apply. This scenario happens only on Windows 2000, Windows XP, or later operating systems. Sometimes, certain entries in the registry get write protected. If you are comfortable editing your registry, then follow these directions. Otherwise, please call our technical support number and have one of our staff assist you with these directions:

1. Run RegEdit.

2. Go to the key HKEY_LOCAL_MACHINE\\\\Software\\\\KESI\\\\Omni 1000 Quick Plus. Check its permissions. If it is write protected, remove that protection.

3. Also remove any write protection on the keys HKEY_LOCAL_MACHINE\\\\Software\\\\KESI and HKEY_LOCAL_MACHINE\\\\Software.

4. Exit RegEdit.

5. Run the Register.exe diagnostic. This is typically in \\\\Program Files\\\\Kurzweil Educational Systems\\\\Diags. Browse for the file RegClient.dll in \\\\Program Files\\\\Kurzweil Educational Systems\\\\Common Files. Register it.

You should now be able to register your Kurzweil product.

Scenario 3:

If the unlock code does not activate the product, try the following:

•  Check that the Serial Number is present in the Registration dialog box and is correct. If it is not, re-enter it, and try again.

•  Check that the Serial Number and System Code Number you entered are exactly as repeated to the Kurzweil Customer Service representative.

•  If this software was moved to a different PC, you must obtain a new Unlock Code. You cannot use the Unlock Code you received for software installed on another PC.

•  Restart Kurzweil 1000 or 3000, then re-enter the Serial Number and Unlock Code.

  Scenario 4:

  If your software stays in Trial mode, try the following:

  • Check that you installed from the CD you purchased, rather than a Trial CD that you got for free. Trial periods are 30 days, after which the product will stop working unless you purchase it. Trial periods can not be extended.

  •  Attempt to activate the product. Select Update Registration Infofrom the Help menu, to see registration/activation options.
     

  •   Uninstall Kurzweil 3000, restart your PC, and reinstall Kurzweil 3000. Refer to the Kurzweil 3000 Installation and Administration Guide for detailed installation procedures.

  Scenario 5:

  If you are unable to create an account, contact Kurzweil Education Systems Customer Service to do a phone registration.

  Scenario 6:

  If you are unable to retrieve your user name and password, make sure you're entering the correct Serial Number. A user name and password will only exist if you had created one previously. The e-mail address you enter must be the same as the one you used when creating the account. Contact Kurzweil Education Systems Customer Service to do a phone registration.

Problem
Unable to register Kurzweil 3000 with Windows Vista.
Solution
You need to run Kurzweil 3000 with Administrator Privileges and the Kurzweil 3000 icon on the Desktop will not let you, so it will have to be replaced. To do this, you will follow these simple steps.

1. Delete the Kurzweil 3000 Icon found on the Desktop and exit Kurzweil 3000.
2. Click Start > Computer > Local Disk > Program Files > Kurzweil Educational Systems > Kurzweil 3000. Find the Kurzweil 3000 application icon ( Kurzweil 3000.exe ).
3. Right Click over Kurzweil 3000, Click Send To > Desktop.
4. Locate Kurzweil 3000 icon on the Desktop. Right Click > Run as Administrator.
5. Repeat the registration process.

Problem
When installing the Kurzweil 3000, the install program appears to have done all its work, but does not exit. Instead, it appears to be frozen. This occurs only on some systems running Windows XP.
Solution
When you install the Kurzweil 3000 in Windows XP, you need to make sure that you have the Display Themes set to Windows XP. If you have it set to Windows Classic or a Modified version then the installation can freeze at the end.

If you are in Classic Theme:

• Go to Start, Settings, Control Panel
• Go to Display
• Go to the Themes Tab
• Pick the Windows XP theme
• Click Apply and then OK

Run the Kurzweil 3000 install again.

If you do not know what theme you are using:

• Go to Start, Settings, Control Panel
• Go to Appearances and Themes
• Click the Display icon at the bottom of the screen
• Go to the Themes tab
• Pick the Windows XP theme (if it is set to Windows XP then switch it to something else. Then switch it back to Windows XP). Click Apply and then OK.

Run the Kurzweil 3000 install again.

If the problem persists, please contact our technical support department.

Problem
This article explains how to uninstall the Kurzweil 3000.
Solution
Before you uninstall, find the key disk that came with Kurzweil 3000. Kurzweil 3000 can be uninstalled using the standard Microsoft Windows mechanism for uninstalling programs.

• Click the Start button.
• Select Control Panel from the menu.
• Select Add or Remove Programs.
•  Scroll down to find Kurzweil 3000 and click its Remove button.

During the uninstall, you will be asked to insert the key disk in the floppy disk drive. Although this is optional, it is in your best interest to do so. The key disk limits the number of computers that the Kurzweil 3000 can be installed on. By inserting the key disk during an uninstall, you allow the key disk to be updated with the information that the Kurzweil 3000 has been uninstalled on a machine, thus allowing it to be installed on another.

Problem
This article explains how to use the Kurzweil 3000 to read the web.
Solution

Connect to the internet with whatever manner you normally do and follow the below instructions:

• Launch Kurzweil 3000
• Go to the Read menu at the top of the window
• Under that menu go to the bottom and click on Read the Web
• This will launch an Internet Explorer window and place a Kurzweil 3000 toolbar at the bottom of your screen
• You may then navigate to webpage that you wish to read and then click the Read button on the toolbar

Problem
The Kurzweil 1000 or Kurzweil 3000 for Windows is unable to download a list of software updates to the product, or it can download the list but it can not download the actual software update.
Solution
The first thing to check is that Internet Explorer is not set to work offline. If it is, it can affect Kurzweil's patch mechanism. Run Internet Explorer, pull down File menu, and see if Work Offline is checked. If it is, un-check it. Then try running the Kurzweil application again and downloading patches.

If downloading still fails, the problem could be that it is being blocked by a firewall. The Kurzweil applications use FTP (File Transfer Protocol) to download updates and patches from Kurzweil Educational Systems' web site. FTP uses ports 20 and 21 to communicate. If there is firewall software on your system, configure it to allow communication on these ports. If you are on a network that has a firewall, ask your network administrator to allow access through ports 20 and 21 for FTP transfers.

Problem

Solution

1. Save lame_enc.dll to your desktop.
2. Once lame_enc.dll is saved, right-click it and Copy
3. Go to C:\\WINDOWS, and right-click in an empty spot > Paste
4. Go to C:\\WINDOWS\\System32 and right-click in an empty spot > Paste
5. Go to C:\\WINDOWS\\System and right-click in an empty spot > Paste
6. Restart Kurzweil

1. Save the file to your desktop as Mp3Convert.ocx .
2. Make sure you are logged into the computer as Administrator  
3. Paste the Mp3Convert.ocx file into your C:\\Program Files\\Kurzweil Educational Systems\\Common Files folder.
4. Restart the machine.

Problem
If you can't create MP3 files with Kurzweil 3000.
Solution

1. Save lame_enc.dll to your desktop.
2. Once lame_enc.dll is saved, right-click it and Copy
3. Go to C:\\\\\\\\WINDOWS, and right-click in an empty spot > Paste
4. Go to C:\\\\\\\\WINDOWS\\\\\\\\System32 and right-click in an empty spot > Paste
5. Go to C:\\\\\\\\WINDOWS\\\\\\\\System and right-click in an empty spot > Paste
6. Restart Kurzweil

Problem

Solution
You can either disable the system menu or you can set the delay to even longer like “1000ms or 1400ms”. Mind you if you set the delay to that you will have to look down in the middle for a while to get the system menu. Here’s how you can set this:

1) Open the mytobii system menu

2) Select Advanced options

3) Choose “System” from the tree list

4) The options you should be looking at is the box that says “System Menu”

5) You can either disable the system menu or set the dwell time longer.

Problem
How to solve the MyTobii Application crash on startup.
Solution
      1) Open “My Computer”

Note: This cannot be fixed by re-installing or un-installing the MyTobii Software.

Problem

Solution

1. Open 'Windows Explorer' (Right-click the start menu, select Explore)
2. Browse to 'C:\\\\Program Files\\\\Vikiing Software\\\\Communicator'
3. Run the program 'AUTHMANW.EXE' located in that folder (Double Click to run the program)
4. Click 'Remove'
5. Check the first two digits in the serial number and consult the table below:

   Database Number	Product	Authorization Name
   04	VC3 Pro US English	VCPE
   05	VC3 Std US English	VCSE

6. In the Authorization field, type in the Authorization i.e. VCPE for VC3 Pro US English.
7. Select 'Code Remove' in the area of the window
8. Click 'OK'
9. You should get a message with a remove code.

Problem

I am using Auto Account Creation on Vista, why will the toolbar not appear?

Solution
Due to extra security on Vista you need to allow certain permissions when running Read & Write with a Multi-user install-

1. Browse to C:\\Program Files\\Texthelp Systems\\Read And Write 8\\ Toolkit\\ and right click on the Toolkit.exe. Chose to 'Run as Administrator'.
2. Give users Read/Write access to the Admin and Users folders.

Problem
Why do I get an error when opening PDFs regarding Multi-page view?
Solution
Some pdfs are designed in Multipage formats. When you open a PDF PDFaloud will give the error 'Pages cannot be viewed in Multipage view mode. The view mode will be set to single pages before speech starts.'

This setting is stored in an ini file by default created in:-

Windows XP
C:\\Documents and Settings\\USERNAME\\Application Data\\pdfaloud 3.0

Windows Vista
C:\\Users\\*UserName*\\App Data\\Roaming\\pdfaloud 3.0

If you open 'pdfaloud.ini' in the location and change the line: -
pageviewwarning=yes

to:

pageviewwarning=no

This will stop the message appearing for the user. Also, this setting can be switched off for each new user of PDFaloud if you change the pdfaloud.ini file in the following location:-

C:\\Program Files\\Adobe\\Reader 8.0\\Reader\\plug_ins\\texthelp\\defaults

Problem
Why will Speech Maker will not open on Vista?
Solution
After installing WMEncoder from the Tools folder on the CD (to enable the WMA option in Speech Maker) the Speech Maker tool will not open.

Microsoft have provided a fix for this Windows Media Component which we have added to our ftp site:

ftp://ftp.texthelp.com/software/windowsmedia9-kb929182-intl.exe (839KB)

Details of the issue are here: http://support.microsoft.com/kb/929182

Read & Write 8.1 needs to be closed first before installing this update. Once this is installed, restart the machine and Speech Maker should work next time Read & Write is opened. Please contact Tech Support if it does not.

Problem
When starting Read & Write why does an error appear- 'the Admin path is not Accessible'?
Solution
The most likely reason for this is that the Teacher's Toolkit has not been installed.

When installing for multiple users, at least one Teacher's Toolkit needs to be installed.

Problem
I get an error installing Read & Write 8.1 on Vista Home, what do I need to do?
Solution
Due to permissions on Vista Home edition before you install Read & Write 8.1, you will need to create a new Administrator account. Then you can either install the software under this log in, or use this account to change the permissions on the default account from Default to Administrator.

Please follow the instructions below to create a new Admin account-

1. From the Start menu, choose Control Panel.
2. Open User Accounts.
3. Select Create a new account and follow the instructions to complete the account setup process. (You want to make an Administrator account.)
4. You can either use this account to install Read & Write or you can log into the machine using the Administrator account and change the default user to have Admin rights instead of 'Standard' rights.

If you need any further assistance please contact Technical Support- support@texthelp.com

Problem

I am using nVidia video card and Read & Write will not respond. What can I do?

Solution
If you have nView Desktop Manager from nVidia, this will prevent a component of Read & Write called 'Property Controller.exe' from working properly.

You need to close Read & Write then go to Control Panel, open the nView Desktop Manager and disable the 'Desktop Manager'.

Problem
Are you having issues with SAPI 5 speech engines on Vista?
Solution
It has come to our attention that Read & Write and ClaroRead Plus 2007 are currently incompatible when installed on the same system.

This appears to be due to how the speech engines are installed. Our tests have shown that when ClaroRead is installed the RealSpeak speech engines are installed to the following location:-

C:\\Windows\\system32\\speech\\components\\data

whereas the RealSpeak speech engine on its own supplied by Nuance the manufacturer of the speech engines (as well as those installed with Read & Write) are installed to:-

C:\\Program Files\\Scansoft\\RealSpeak Solo V4\\speech\\components\\data

When ClaroRead is installed, registry keys relating to the RealSpeak speech engines are also changed to the C:\\Windows\\System32 path. If these registry keys are altered to the path used by Nuance additional issues will occur on the system when using the speech engines.

Currently we do not recommend that both these programs are installed on the same machine.

Problem
I have installed the updates for Read & Write and the toolbar is not responding. What do I do?
Solution
Some of the files updated are in use when Read & Write is running and it is necessary to restart Read & Write for these changes to be applied.

Problem
I have F-secure installed and Read & Write 8 will not launch properly.
Solution
What you have to do is open the F-Secure Control Panel, go to Internet Shield / Applications Allowed - Denied, and add 'RW8.exe' and 'Property Controller.exe'.

Read & Write should then launch fine.

Problem
Are there any extra steps I need to do for running RW8.1 on Vista with a Mult-User install?
Solution
On Vista, before you use the Multi-User install and Teachers Toolkit on to a local machine you need to change permissions on 2 folders, the Admin and User Folders.

After the installation the first step is to go to Start / Texthelp Systems, right click with your mouse on the Teachers Toolkit and select the option, 'Run as Administrator'. This will open the Teachers Toolkit and you can then now create a Shared login and user/ users who will have access to Read and Write on the machine.

It is then necessary to browse to C:\\Program Files\\Texthelp System\\Read And Write 8, right click and under Properties in each of the 'Admin' and 'User' folders that have been automatically created, unselect the Read Only button if this is ticked. Also select the Security Tab and give each folder Full Control for all users so that the individual user settings can be saved to the folders.

Problem
When running ZoomText 8.1 (or greater) in conjunction with Window-Eyes, ZoomText will not track correctly when focus moves around the screen. ZoomText hot keys may also not function as expected.
Solution
ZoomText users will need to download and install a Window-Eyes 5.5 patch. This patch is only necessary for ZoomText users of 8.1 or greater. If you're using a version of ZoomText less than 8.1, you do not need this patch. If you are using a version of Window-Eyes less than 5.5, you do not need this patch. If you are not a ZoomText user, you do not need this patch. This patch should only be installed by users of Window-Eyes 5.5 and ZoomText 8.1 or greater.

Zoom Text users, select the link below to download the patch to your computer. Once it has downloaded successfully, open the patch file, and follow the prompts. Once the patch has been applied, you will need to reboot your computer. Once your computer has rebooted after applying the patch, the focus issue and hot key issue described above will be resolved.

Download Window-Eyes 5.5 R1

If you are using ZoomText with a version of Window-Eyes prior to 5.5, and are experiencing these types of problems, you will need to upgrade to Window-Eyes 5.5, and then install the Window-Eyes 5.5 R1 patch. To check for available Window-Eyes upgrades, select the following link, and enter your serial number when prompted:

Check for Window-Eyes Upgrades

Problem
Web pages containing accessible ActiveX controls (like Flash) no longer read automatically, and instead display a control called "inactive button" which, when pressed, simply turns off browse mode.
Solution
To enable an ActiveX control, simply tab to the button labeled, "inactive button" and press ENTER. Browse mode will turn off. Press CTRL-SHIFT-A to turn Browse mode back on. The ActiveX control will then be available to interact with.This will need to be done each time the page is accessed. In other words, the active state of an ActiveX control is never stored.

Web page authors can force ActiveX controls to be activated automatically, without user interaction, by following the steps detailed in the MSDN article Activating ActiveX Controls.

Once ActiveX controls have been authored following Microsoft's outlined steps, user interaction will not be required to activate an ActiveX control before interacting with it, and ActiveX control integration will be seamless.

Update: Microsoft has released a patch for Internet Explorer 6 and 7 that will remove this security feature. You can read more here: http://support.microsoft.com/kb/945007

Problem
While working in Microsoft Word, Window-Eyes continually speaks the phrase "Go to" ( Control G ).
Solution
Method one:  Position the mouse pointer away from the menu bar, the tool bar(s), and the status bar.  A sighted user who shares the computer with a Window-eyes user may rely upon those tool tips as a quick reminder.  The Window-Eyes mouse top right hot key, num pad 9, should place the mouse pointer on a blank area of the window.

Method two:  Reconfigure Microsoft Word to not show tool tips on tool bars.

• In a blank Microsoft Word edit window, press Alt-T for tools, C for customize.  The customize property sheet opens.
• Shift Tab to the tab controls and right or left arrow to the Options tab control.
• Press Alt-T.  Focus jumps to the Show Screen Tips on Tool Bars check box and also unchecks the box.
• Tab to the Close button and press Enter.

Problem
When you navigate to a combo box on a web page, press ENTER to turn off Browse Mode, and then down arrow to move through the combo box items, a new page immediately loads and Browse Mode turns back on.
Solution
After pressing ENTER on the combo box to turn off Browse Mode, expand the combo box items by pressing ALT-DOWN ARROW before attempting to arrow through the options. Once the combo box is expanded, you will be able to use your UP and DOWN ARROWS without automatically selecting an item. When you find the item you do want to select, press ENTER, and the new page will load reflecting the option you chose.

Problem
When navigating through text, or modifying text, in Microsoft Word, you repeatedly hear the phrase, "Smart tag, undo auto action," or "Smart tag," followed by another command phrase.
Solution
Although Smart Tag functionality can be useful, many Window-Eyes users find their announcement too verbose. The announcement of Smart Tags can be controlled through the Window-Eyes Miscellaneous Word verbosity options "Indicate Smart Tags" and "Indicate AutoCorrect." In addition, Smart Tag functionality can be disabled in Microsoft Word by performing the following steps.

Microsoft Word 2007

1. Press ALT-F to open the Office menu
2. Press I to open the Word Options dialog
3. Press P to select the Proofing options
4. Press ALT-A to open the AutoCorrect Options dialog
5. Press SHIFT-TAB until you focus the AutoCorrect tab control
6. Press UP ARROW, RIGHT ARROW to select the Smart Tags tab control
7. Press ALT-L to uncheck the Label text with smart tags check box
8. Press ENTER to close the AutoCorrect dialog
9. SHIFT-TAB to the Proofing list item
10. Press A for the Advanced list item
11. Press ALT-T twice to focus the Show Smart Tags check box
12. Press SPACE BAR to uncheck the Show Smart Tags check box
13. Press ENTER to close the Word Options dialog

Microsoft Word 2003

1. Press ALT-T to Open the Tools menu
2. Press O to open the Options dialog
3. Press ALT-A to uncheck the Smart tags check box
4. Press ENTER to close the Options dialog
5. Press ALT-T to open the Tools menu
6. Press A to open the AutoCorrect dialog
7. Press SHIFT-TAB until you focus the AutoCorrect tab control
8. Press S to select the Smart Tags tab control
9. Press ALT-L to uncheck the Label text with smart tags check box
10. Press ENTER to close the AutoCorrect dialog

Smart Tags in older versions of Microsoft Word can also be turned off. Although the exact steps may differ slightly than those of Word 2007 or Word 2003, the concept is the same: turn them off in both the Options dialog, and the AutoCorrect dialog.

Problem
After installing Window-Eyes 6.1 under Windows Vista with the DECtalk Access 32 (Window-Eyes) set as the active synthesizer, Window-Eyes launches, but is silent.
Solution
There are several solutions to this problem, the first being the most recommended. You only need to choose one of these options to solve the problem. Regardless of which solution you choose, you only need to do the option once.

Note that if Window-Eyes is silent, you may want to use Windows Narrator for temporary speech, by pressing WINDOWS-U, ALT-N, or switch to the default SAPI synthesizer by pressing CTRL-BACKSLASH, ALT-F, Y, S, ENTER.

• Option 1: Download and run the Window-Eyes 6.1 Patch located in KB1081
• Option 2: Launch Window-Eyes as administrator by selecting the Window-Eyes shortcut, pressing SHIFT-F10, selecting the Run as Administrator option, press ENTER, and accepting the UAC dialog with ALT-C. Once Window-Eyes is able to run as administrator, the correct registry key will be created.
• Option 3: Delete the offending registry key (HKEY_LOCAL_MACHINE\\Software\\GW Micro, Inc.\\DECtalk-oem), then re-launch Window-Eyes

Problem
Window-Eyes API functions under Windows Vista do not work as expected.
Solution
You will need to download a new version of GWSPEAK.DLL, the main Window-Eyes API file. Replace your existing GWSPEAK.DLL (located in %ProgramFiles%\\GW Micro\\Window-Eyes) with the newly downloaded version, and the API functions will begin working.

NOTE: This version of GWSPEAK.DLL should only be used with Window-Eyes 6.1.

Problem
Three possible symptoms could exist:

• After installing Window-Eyes 6.1 with the DECtalk Access 32 (Window-Eyes) set as the active synthesizer, Window-Eyes launches, but is silent.
• After installing Window-Eyes 6.1 with the Google Desktop also installed, Internet Explorer would not launch, even when Window-Eyes was closed.
• After installing Window-Eyes 6.1, critical registry keys needed for Window-Eyes functionality were unavailable.
  

Solution
To resolve all of the problems mentioned above, regardless of operating system (assuming Windows 2000 or greater) select the download link below. NOTE: If you are not experiencing any of the above issues, you do not need to install this patch. No new functionality exists in this patch, only resolutions to the aforementioned problems.

To install the Window-Eyes 6.1 patch, do the following:

1. Download the Window-Eyes 6.1 patch
2. Once downloaded, run the Window-Eyes 6.1 patch file (we61patch.exe), and follow the prompts

Problem
Window-Eyes gives the following error after installing on Windows Vista.
"Window-Eyes cannot communicate with the Window-Eyes Display Driver Component.
It may be disabled in Device Manager or it may not be installed correctly. Please
enable or reinstall it and try again. Press enter to continue."
Solution
The compatibility flag of the "Setup" program must be removed and Window-Eyes must be reinstalled.

Steps: The following steps will give instructions on first removing Window-Eyes, then removing the compatibility flag of the "Setup.exe" program. These steps can be done with or without using Narrator. To launch Narrator at any point, press Windows-U, followed by Alt-N. Note that in some cases you may be prompted to continue from the UAC window.

1. First we need to remove Window-Eyes. To do this: place the Window-Eyes CD in the drive and run the "Setup" program.
2. When the "Setup" menu launches, press "A" to choose "Advanced Options."
3. Press "E" to launch the Window-Eyes Emergency Removal program.
4. Press "Y" to confirm and tell the program that you are sure.
5. Wait a few moments while Window-Eyes is removed. You will be prompted to restart your machine when the program finishes. Press enter to do so.
6. Now we need to remove the compatibility flag of the "Setup.exe" program. After the machine has been restarted, browse the Window-Eyes CD and locate the setup.exe program in the root of the CD.
7. Press Alt-Enter to open the properties of the setup program.
8. Press control-tab to focus the "Compatibility" tab control.
9. Make sure that the check box labeled, "Run this program in compatibility mode for:" is unchecked.
10. Tab 7 times and press "Space," or click the button, "Show settings for all users."
11. A window will open with a similar dialog as in step 9. Make sure this check box is also unchecked.
12. Tab to the "OK" button and press "Enter" or click on it.
13. You will be taken back to the original "Properties/Compatibility" dialog, Tab to the "OK" button and press "Enter" on it or click it.
14. The "Properties" window will close and you will be back in the folder showing the setup file.
15. Now the compatibility flag for any "Setup.exe" located in this same path has been removed, and you can now install Window-Eyes normally.

Problem
When using Window-Eyes and ZoomText at the same time, you may have hotkey conflicts.
Solution
There are several different ways to approach this issue. You can redefine hotkeys in both ZoomText and Window-Eyes. Or, you can disable hotkeys in either ZoomText or Window-Eyes. We assume that since you are using a full-fledged screen reader, you will want to use the hotkeys that Window-Eyes provides rather than those provided by ZoomText. Using that assumption, we have created a ZoomText configuration file that disables all currently known hotkey conflicts with Window-Eyes. Note that we also assume that you are using the default keyboard layout for Window-Eyes. During this process, we also found that several ZoomText hotkeys conflicted with the way our typical customers use applications. For example, Alt-Left Arrow is defined in ZoomText by default to move the Zoom Window to the left. However, many of our users use Window-Eyes and ZoomText together while browsing the web. In a web browser such as Internet Explorer or Mozilla Firefox, Alt-Left Arrow moves to the previous page. Thus, we have also disabled some ZoomText keystrokes that would most likely affect most of our customers. Another assumption was made that since a user of Window-Eyes/ZoomText combination is probably very low vision, the default magnification rate was increased from 2x to 3x. To install the ZoomText configuration file that we have created, perform the following steps:

NOTE: If you save the following configuration as your default settings, your current settings will be overwritten. Also note that this keyboard layout has been designed using Window-Eyes 7.0 and ZoomText 9.1.

1. Download the customized ZoomText configuration file to a known location. The default name of the file is Window-EyesConfig.zxc.
2. Open ZoomText via your preferred method.
3. Once ZoomText is open, press Alt-F to open the File menu.
4. Press Enter on Open Configuration.
5. Navigate to the Window-EyesConfig.zxc file, and open the configuration.
6. You can make this your default configuration. NOTE THAT THIS WILL OVERWRITE YOUR DEFAULT SETTINGS. To make this your default, open the File menu in ZoomText by pressing Alt-F.
7. Down Arrow to Save As Default.
8. Press Enter
9. You will be asked if you want to save the current ZoomText settings as your default. Press Tab until you get to the Yes button.
10. Press Enter.

All known hotkey conflicts will then be disabled in ZoomText. If you want to re-enable those hotkeys, or if you want to change the hotkeys to a different hotkey that does not conflict, you will need to access the Hotkeys dialog in the Settings menu in ZoomText. GW Micro cannot provide support for ZoomText. If you have ZoomText questions, you should contact the manufacturer of ZoomText (www.aisquared.com).

There are also settings that you may need to change in Window-Eyes. Screen readers use a different method to access the Internet than screen magnifiers. Since Internet browsers provide little or no access via the keyboard, Window-Eyes provides special access to the Internet via Browse Mode. However, using this mode means that the screen will most likely not track visually with ZoomText. So, as a low vision user, you must make a choice with the Internet: You must either use Browse Mode in Window-Eyes to access the Internet, and listen to the webpage, or you will need to turn off Browse Mode to access the Internet. To learn more about how to use Browse Mode, you should access the Window-Eyes manual located in the Window-Eyes Help menu.

If you are using Browse Mode, you will notice that when you click your mouse in an edit box, such as the Search edit box found at www.google.com, the text will not appear in the edit box when Browse Mode is on. This is correct behavior for Browse Mode. If you want to turn off Browse Mode to access the Internet, you can turn if off one of two ways:

1. You can temporarily turn off Browse Mode by pressing Ctrl-Shift-A. Note that Browse Mode will turn back on every time you access a new web page.
2. You can turn off Browse Mode permanently.

If you want to turn off Browse Mode permanently, perform the following steps:

When you open your web browser, Browse Mode will no longer load automatically. You will still hear anything your mouse moves over top of. You will also be able to hear any text that you type into edit boxes. However, without Browse Mode, you will not be able to perform a read to end. This function can only be used when Browse Mode is active.

Problem
"Couldn't start display program" and then, "Failed to create empty document"
Solution
This is a result of WordQ being removed from the system and installed it again. The registry held a reference to a previous vocabulary that no longer exists and hence an "empty document".
To correct this involves the use of the Registry Editor:
• Close WordQ
• Run Regedit from Start>Run
• Locate and delete the specific WordQ registry folder: HKEY_CURRENT_USER>Software>WordQ
• Close the Registry Editor
• Run WordQ again and you will be prompted to create a new user. Choose a user vocabulary and then save it.

Problem
WordQ.exe - ordinal not found. ordinal 56 could not be located in the library ibmeci.dll.
Solution
This problem relates to an installation of an old version of IBM ViaVoice text-to-speech from another application (not WordQ), possibly an old version of Co-Writer. WordQ always locates and tries to make available any text-to-speech engine on your computer. However, there is a problem with IBM ViaVoice which causes this error message. Try one of the following:
1. Uninstall IBM ViaVoice text-to-speech or update to the latest version of IBM ViaVoice.
2. Create a new WordQ user (Options>New User) and then ensure that ViaVoice is not used as the voice (Options>Speech…). Choose Microsoft Mary or Acapela Heather as provided by WordQ. However, someone later on may choose ViaVoice again leading to the same problem.
3. If WordQ has an error before loading and you cannot create a new user, then delete the registry entries for WordQ as follows:
• Close WordQ
• Run Regedit from Start>Run
• Locate and delete the specific WordQ registry folder: HKEY_CURRENT_USER>Software>WordQ
• Close the Registry Editor
• Run WordQ again and you will be prompted to create a new user. Choose a user vocabulary and then save it. Check to make sure that Microsoft Mary is chosen as the voice under Options>Speech…Choose another voice such as Acapela Heather or Microsoft Mary.

Problem
"having a problem finding reference directory" and "invalid file request."
Solution
WordQ is unable to locate its installed directory or certain files may be missing or corrupted. It is suspected that the WordQ is not able to access its installed directory on a network, possibly due to insufficient network permissions, not being connected properly to the network, or the drives have been renamed (as happens when new drives are added/deleted). WordQ is generally installed under \\Program Files\\WordQ.

Problem
"missing DLL file OLEACC.DLL"
Solution
The missing file "OLEACC.DLL" is Microsoft Active Accessibility. If you are using Windows 95/98/ME then Active Accessibility must be installed. It is likely that it did not get installed properly during installation. Locate and run the file "C:\\Program Files\\WordQ\\Msaa\\msaardk.exe to install Active Accessibility. On some versions of Windows 95 and 98, you will not be allowed to install Active Accessibility without IE 4.02 which unfortunately no longer available.

Problem
Can I add words from another language (Spanish) to my English vocabulary?
Solution
Yes, you can add Spanish words but the predictions will not be very effective. WordQ's approach is to separate out the languages because it constantly references the dictionary for spell checking. The language dictionaries provided with WordQ include knowledge of how words follow each other which would not be immediately known when you add second language words. Please refer back to this website for announcements on new languages.

Problem
A day after I install WordQ and have it working, it stops?
Solution
Your network is most likely refreshing the registry settings on the local machine and it is losing the locations of the user vocabularies located in the registry under HKEY_CURRENT_USER>SOFTWARE>WORDQ and or those associated with Microsoft SAPI and Acapela text-to-speech. Please check to make sure that the network refresh includes these registry settings that are established during installation and registration.

Problem
When I select the Read button I get an error message.
Solution
You may see the message "Unable to read the selected text." Your application may not support this feature. As documented in the User Guide, you must first select the text first in the browser and then press the Read button. The automatic highlighting and reading is only supported in MS Word, Outlook, WordPad and Notepad. In all other applications, you must highlight the text first and then press the Read button.

Problem
Reading sometimes stops mid-way through a sentence or paragraph.
Solution
WordQ 1.4 has difficulty reading text when there are hidden "field codes" within the document. These are visible in Word under the menu Tools>Options...>View Show: Field Codes. They are created automatically by Word in a number of circumstances such as e-mail or web addresses. These are automatically hyperlinked for you. Field codes are also used within tables and other embedded objects, as well as when you use templates to create documents. WordQ 2 fixes the issue of reading text with field codes, although reading tables remains problematic.

Problem
How can I back-up my keyboard shortcuts and vocabulary?
Solution
Your vocabulary file (which includes all of your settings and WordQ keyboard shortcuts) is located in the \\Program Files\\WordQ\\WordQ Users folder in the form of two files that you're your vocabulary name and ending with .wdq and .nwp. You will need to copy these onto a CD or memory card as they are about 15MB.

Problem
The WordQ buttonbar keeps disappearing (WordQ 2)
Solution
This is usually the result of WordQ and the application racing each other for topmost position and WordQ losing. The solution is to run WordQ and wait for it to be fully operational before running your target application. Or, open your target application first and let it be fully operational before running WordQ. Just don't double-click both WordQ and the target application immediately after each other.

Problem
In Windows XP, if ZoomText's program shortcut is configured to run ZoomText in a Windows compatibility mode (to emulate previous versions of Windows), a variety of errors and unexpected behaviors may occur – see “Description of errors and behaviors” below. Running ZoomText in Windows compatibility mode is not necessary or recommended, and therefore should not be implemented.
Solution
To resolve these problems, disable Windows compatibility mode, as follows:

1. Locate the ZoomText program shortcut (icon) that you use to launch ZoomText.
2. Right-click on the program shortcut. In the context menu, select Properties.
3. In the ZoomText properties dialog, select the Compatibility tab.
4. In the Compatibility mode section, uncheck “Run this program in compatibility mode for:”
5. Click the OK button.

Description of errors and behaviors

Below are descriptions of errors and behaviors that are known to occur when running ZoomText in Windows compatibility modes.

When configured to run in “Windows 95” compatibility mode:

ZoomText 9.0 "ZoomText does not support this version of Windows"

ZoomText 8.xx "ZoomText does not support this version of Windows"

ZoomText 7.xx "Unable to Start Zx16.exe"

When configured to run in “Windows 98 / Windows ME” compatibility mode:

ZoomText 9.0 "9x umdc/driver error"

ZoomText 8.xx "9x umdc/driver error"

ZoomText 7.xx "Unable to Start Zx16.exe"

When configured to run in “Windows NT 4.0 (Service Pack 5)” compatibility mode:

ZoomText 9.0 The screen goes black for a few seconds, then the following error is displayed: "ZoomText is unable to communicate with its display component…"

ZoomText 8.xx The screen goes black for a few seconds, then the following error is displayed: "ZoomText is unable to communicate with its display component…"

ZoomText 7.xx ZoomText runs, but running in this compatibility mode is not necessary or recommended.

When configured to run in “Windows 2000” compatibility mode:

ZoomText 9.0 ZoomText runs, but running in this compatibility mode is not necessary or recommended.

ZoomText 8.xx ZoomText runs, but running in this compatibility mode is not necessary or recommended.

ZoomText 7.xx ZoomText runs, but running in this compatibility mode is not necessary or recommended.

When configured to "Run in 256 colors":

ZoomText 9.0 "Your display settings are not supported by ZoomText. Switch to High Color or True Color."

ZoomText 8.xx "Your display settings are not supported by ZoomText. Switch to High Color or True Color."

ZoomText 7.xx The screen goes black for a few seconds while Windows resets the display mode, then ZoomText executes in 256 color mode. When exiting ZoomText, the screen goes black for a few seconds again, as the display colors switch back to its original setting.

When configured to "Run in 640 X 480 screen resolution":

ZoomText 9.0 The screen goes black for a few seconds while Windows resets the display mode, then ZoomText executes in 640x480 mode. When exiting ZoomText, the screen goes black for a few seconds again, as the display resolution switches back to its original setting.

ZoomText 8.xx The screen goes black for a few seconds while Windows resets the display mode, then ZoomText executes in 640x480 mode. When exiting ZoomText, the screen goes black for a few seconds again, as the display resolution switches back to its original setting.

ZoomText 7.xx The screen goes black for a few seconds while Windows resets the display mode, then ZoomText executes in 640x480 mode. When exiting ZoomText, the screen goes black for a few seconds again, as the display resolution switches back to its original setting.

Problem
In Internet Explorer, when a Flash object appears on a web page, ZoomText will stop smoothing and reading text in the current and subsequent web pages. This problem will continue until all instances of Internet Explorer is exited and restarted.
Solution
This problem is due to a change in how Internet Explorer displays webpages after a Flash object has been displayed.

Problem
On systems containing Intel 82845/65G graphics adapters, after installing ZoomText, the system may crash on startup, resulting in a perpetual reboot or blue screen critical error window (a.k.a. “blue screen of death” or BSOD).

This problem occurs due to conflicts with the Intel ‘IGFX Tray' applet, a non-essential utility that provides access to the Intel configuration and diagnostics application.

Solution
To resolve this problem, disable the IGFX Tray applet in the Windows startup items as follows:

1. Power up your system and immediately hold down the F8 key – until the system startup options appear.
2. In the system startup options, choose Safe Mode.
3. Uninstall ZoomText and/or BigShot.
4. In the Windows Start menu, select Run…
5. In the Open: text box, type: MSCONFIG
6. Click the Ok button.
7. In the System Configuration Utility, select the Startup tab.
8. Under Startup Items, uncheck ‘igfx', ‘igfxtray' and ‘hkcmd' (any that exist).
   
   These startup items are non-essential and do not hinder the performance of your PC, they are merely tray applications to help access functionality present within the Display Settings window.
   
9. Click the OK buttons.
10. Restart your system.
11. Reinstall ZoomText and/or BigShot.

Note: If you are using a USB keyboard, you will need to attach a PS/2 keyboard to complete this procedure.

Problem

When using ZoomText in Microsoft Internet Explorer, ZoomText's hotkeys may fail to work if the following applications or utilities are installed:

• Spyware Doctor
• AOL Toolbar
• Yahoo! Toolbar
• Lycos Search Engine/Toolbar

Solution
To restore use of ZoomText's hotkeys, close Internet Explorer and uninstall any of the applications and utilities listed above.

Problem
When attempting to install a ZoomText update (via the ZoomText Update Wizard), a “Microsoft VC++ runtime error” will occur if the user does not have rights to the following directory:

C:\\Program\\Files\\Installshield Installation Information\\UpdateService\\Database

hen a ZoomText update is available, the InstallShield update service (agent.exe) creates and/or writes to the ‘update.ini' file located in this directory. If the user does not have write privileges to this directory, the InstallShield agent crashes and generates the Microsoft VC++ error.

Solution
To resolve this problem, the user must be given access privileges to the referenced directory as follows:

1. Log in to Windows as an Administrator. If you cannot login with administrative privileges, contact your system administrator.
2. Modify the limited user's access privileges to provide read/write access to the following directory:
   
   C:\\Program Files\\InstallShield Installation Information \\UpdateService\\Database
   
   Note: The "InstallShield Installation Information" directory has a hidden attribute; so ensure that you check the windows setting "Show Hidden Files and Folders".
   
3. Log in as the limited user.
4. Run the ZoomText update wizard. The InstallShield agent crash should not occur any more.

Problem

When trying to install ZoomText on a system configured for multiple display devices (also referred to as "dual monitors"), the following problem may occur:

• Setup will display a message window, alerting the user to the problem, requiring to disable the secondary display before proceeding with the setup.
• Setup will exit.

Solution

To resolve this problem you must disable all secondary display devices, as follows:

1. If you are experiencing system reboots on startup, restart Windows in Safe Mode. Otherwise, skip to step 2.
2. In the Windows Start menu, select Control Panel.
3. If the Control Panel is in Category View, click on the Performance and Maintenance icon. If the Control Panel is in Classic View, skip to step 4.
4. Click on the System icon.
5. In the System Properties dialog box, select the Hardware tab.
6. Click the Device Manager button.
7. Double-click Display adapters.
8. Right-click on each device ending with 'Secondary'.
9. In the shortcut menu, select Disable.
10. Restart your computer.

Problem
In Windows XP, after successfully activating ZoomText (international single-user versions only) you are prompted to activate again after a short period of time — days, weeks or months. Over time, the problem repeats itself, until eventually you are unable to reactivate your product.

This loss of ZoomText activation is caused by Windows XP's pre-fetch defragging process.

Solution
FOR ZOOMTEXT 8.1x

If you are running ZoomText 8.1x, this problem can be resolved as follows:

1. Download and install the latest ZoomText update, version 8.12.1 or later. The update can be obtained (free of charge) using ZoomText's Automatic Updating feature, enabled in the Program Preferences dialog. You can also download the update from Ai Squared's 'Updates' web page: http://www.aisquared.com/Support/Updates.cfm.
   
2. After you have installed the update and restarted ZoomText; if your activation is already in a failed state, the fix will be applied immediately and you will be prompted immediately to activate ZoomText one more time, completing the fix. If your ZoomText activation is not in a failed state, the fix will not be applied until it is needed.

FOR ZOOMTEXT 8.0x

For users of ZoomText 8.0, if you are unable to reactivate ZoomText you will need to contact Ai Squared's Product Support department to receive a new activation code. Note: When contacting Ai Squared, you will need to provide your ZoomText serial number.

Problem
When running ZoomText with Microsoft Word 2000, XP or 2003, typing or selecting text may cause Word to crash. If Word is used edit email messages in Microsoft Outlook, this problem may also cause Outlook to crash.
Solution
FOR ZOOMTEXT 8.1

If you are running ZoomText 8.1, this problem can be resolved by installing the latest ZoomText update, version 8.12.1 or later. The update can be obtained (free of charge) using ZoomText's Automatic Updating feature, enabled in the Program Preferences dialog. You can also download the update from Ai Squared's 'Updates' web page: http://www.aisquared.com/Support/Updates.cfm.

FOR ZOOMTEXT 8.0 and ZoomText 7.x

For users of ZoomText 8.0, this problem can only be resolved by rolling back the Microsoft Word hotfix using the system restore utility (if the utility exist on the system and is active), or by reinstalling Microsoft Word. To start the system restore utility, select Start > Programs Accessories > System Tools > System Restore.

Problem
The ZoomText display driver has not been properly installed on the machine, and/or a video driver conflict has removed the ZoomText display driver on the machine.
Solution
Install the ZoomText 7.1x DCM display driver

1. Download the DCM setup program: http://www.zoomtext.com/software/techsupport/Ai2DrvInst/Latest81Release/dcmsetup.exe
2. Double-click on the downloaded file (dcmsetup.exe) or choose to Run or Open when you click on the above link to start the installation of DCM on the machine.
3. You will see two progress bars, once these two progress bars have finished, DCM setup will exit – there is no confirmation dialog box that comes up.
4. Download the ZoomText 7 DCM Driver Install Utility: http://www.zoomtext.com/software/techsupport/Ai2DrvInst/Latest80Release/Zt7DrvInstUtilDCM.exe.
5. Double-click on the downloaded file (Zt7DrvInstUtilDCM.exe) or choose to Run or Open when you click on the above link to start the installation of the DCM Driver Install Utility.
6. Click the 'Install' button.
7. When the 'success' message appears, click OK.
8. When you are prompted to restart the system, select Yes (after closing all applications and documents that are open).
9. After the system restarts, run ZoomText 7.1x, you should no longer get an error message.

Problem
Specific laptop multimedia keys, such as Volume Up, Volume Down and Mute do not function properly after the ZoomText Keyboard software is installed.
Solution
To workaround this problem, you can disable the conflicting ZoomText feature keys allowing the laptop's multimedia keys to operate normally.

To disable ZoomText's AHOI processing for a specific website

1. Hold down the ALT key and press one of the laptop multimedia keys that is not operating properly.

   The ZoomText Keyboard Settings dialog will open with the conflicting ZoomText feature key highlighted .

2. Click on the Assign Key button.

   The Assign Key wizard opens.

3. Choose the Unassign this key radio button.
4. Click Finish.
5. Click OK.
6. Repeat steps 1 through 5 for each laptop key that you want to restore normal operation.